Store Manager - 12 Month FTC

TN United Kingdom; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead operations in Birmingham. This role is pivotal in driving sales performance and managing a motivated team to deliver exceptional customer service. You will analyze sales data, implement strategies to exceed targets, and foster a positive team culture. With a focus on personal and professional growth, this opportunity offers a range of employee benefits including discounts and health plans. If you're passionate about retail and ready to make an impact, this is the role for you.

Benefits

Quarterly discretionary bonus schemes

30% store and online discount

Exclusive retail discounts

Access to digital health services

Health cash plans

Internal development courses

Discounted gym memberships

Life assurance

Volunteer opportunities

Qualifications

• Proven experience in managing retail operations and achieving sales targets.
• Strong leadership abilities with a focus on team development and motivation.

Responsibilities

• Oversee daily store operations and drive sales performance.
• Build a positive team culture and ensure exceptional customer service.

Skills

Management experience in retail

Leadership skills

Sales target management

Communication skills

Analytical skills

Visual merchandising

Customer service

Job description

Store Manager - 12 Month FTC, Birmingham

Client: JD Group

Location: Birmingham, United Kingdom

Job Category: Retail

EU work permit required: Yes

Job Reference: ff4717d89bbd

Job Views: 3

Posted: 10.05.2025

Expiry Date: 24.06.2025

Job Description:

Role overview: The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, and track performance while evolving processes for continuous growth.
2. Create and maintain staff schedules to ensure proper coverage and productivity.
3. Build a positive team culture through recruiting, training, and developing your team, fostering motivation and high performance.
4. Analyze sales data and financial reports to make informed decisions, identifying opportunities operationally and commercially.
5. Develop and implement strategies to meet and exceed sales targets.
6. Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring displays are attractive and align with brand guidelines.
7. Ensure your team delivers high levels of customer service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints professionally and promptly.
9. Drive customer loyalty programs and promotions to increase engagement.
10. Maintain compliance with company policies, procedures, and regulatory requirements.
11. Monitor and control store expenses within budget.
12. Ensure store compliance with health & safety regulations.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales targets.
• Drive KPIs such as Units, Conversion, ATV, UPT.
• Achieve upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during audits.
• Complete mandatory training for new colleagues.
• Achieve employee satisfaction and engagement survey benchmarks.
• Manage operational costs within the allocated budget.

Skills and Experience:

• Management experience in a fast-paced retail or customer-facing environment.
• Passion for retail with a good understanding of current trends and competitors.
• Strong leadership skills with experience in coaching and team development.
• Excellent communication skills.
• Proven track record in managing and exceeding sales targets and KPIs.
• Experience in analyzing reports and making commercial decisions.
• Attention to detail and commercial awareness; visual merchandising experience is a plus.
• Ability to promote JD Group values internally and externally.

Employee Benefits:

• Quarterly discretionary bonus schemes.
• 30% store and online discount across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
• Exclusive retail and hospitality discounts via TELUS Health.
• Access to digital health and well-being services through TELUS Health.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and nationally recognized qualifications (England only).
• Health care cover.
• Discounted gym memberships at JD Gyms.
• Life assurance.
• Access to colleague networks and support initiatives for positive change.
• Volunteer opportunities and contribution to JD Foundation.
• Employer engagement forums for influencing positive change.