Store Manager

Space NK Limited; York and North Yorkshire; On-site; GBP 32,000 - 42,000; Full time

Job summary

Space NK Limited is seeking an experienced Retail Store Manager to lead a high-performing team in the United Kingdom. You will coach staff, ensure exceptional customer service, and drive sales performance across key metrics while managing payroll and stock control.

The role requires strong leadership, analytical thinking and a proactive approach to partner with internal teams to maximise opportunities and growth.

Qualifications

• Proven ability to coach and develop a retail team to high standards.
• Experience delivering a customer-first experience and unbiased product advice.
• Track record of exceeding sales targets and driving growth.
• Strong teamwork, communication and relationship-building skills.
• Ability to analyse reports and make data-driven decisions.

Responsibilities

• Coaching your team to ensure a customer-first experience is delivered consistently.
• Ensuring consistent product training and knowledge to provide unbiased customer advice.
• Exceeding sales targets and delivering LFL growth along with ATV, AUS and conversion.
• Managing payroll spend within budget through effective scheduling and people planning.
• Managing stock file accuracy and adhering to stock policies to minimise loss.
• Communicating with internal and external partners to drive opportunities.

Skills

Coaching

Team leadership

Sales target achievement

Communication

Forecasting & budgeting

Analytical reporting

Tools

Payroll software

Stock management system

Sales analytics tools

Job description

• Coaching your team to ensure a 'customer first' experience is delivered consistently
• Ensuring consistent product training and knowledge to provide unbiased customer advice
• Exceeding sales targets and delivering LFL growth along with ATV, AUS and conversion
• Exceeding the company acquisition target for N.dulge
• Managing payroll spend within budget through effective scheduling and people planning
• Managing stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicating clearly and concisely with all internal and external business partners to drive business opportunities
• Actively identifying innovative opportunities to maximise the business
• Confidently analysing all available business reports to review weekly, monthly and yearly performance
• Creating an inclusive, welcoming and approachable environment for employees to thrive in
• Coaching and developing the team to achieve their full potential
• Understanding and adhering to all Company policies and procedures Able to deliver a 'customer first' experience, demonstrating leadership to coach and motivate a team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within a team
• Able to build strong working relationships with support office departments
• Strong prioritising and organisational skills
• Leads by example
• Values honesty and integrity in working relationships
• Flexible to meet rapidly changing priorities and deadlines
• Able to delegate tasks and follow up effectively to ensure completion As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
• Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.