Assistant Manager FTC (37.5 hours)

Space NK Limited; St Albans; Vor Ort; GBP 22.000 - 30.000; Vollzeit

Zusammenfassung

Space NK Limited is seeking an Assistant Manager for a UK store to drive sales and customer experience. You will support the Store Manager, coach a high performing team, and utilise commercial data to seize opportunities.

In this role you’ll train staff, manage payroll within budget, and ensure stock accuracy while leading by example to foster a welcoming, inclusive environment for customers and employees alike.

Qualifikationen

• Deliver a customer-first experience and coach the team.
• Analyze commercial reports to drive business opportunities.
• Identify key behaviours and competencies within the team.
• Build strong working relationships with support office departments.
• Strong communication skills.
• Excellent prioritising and organisational skills.
• Values honesty and integrity in working relationships.

Aufgaben

• Providing consistent product training and knowledge for unbiased customer advice.
• Exceeding sales targets and the company acquisition target for N.dulge.
• Assisting the Store Manager with payroll spend within budget through scheduling and people planning.
• Maintaining stock file accuracy – adhering to stock handling policies to minimise stock loss.
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets daily/weekly/monthly.
• Confidently analysing all available business reports to review weekly, monthly and yearly.
• Assisting the Store Manager with recruitment and retaining diverse teams that support customer first experience.
• Creating an inclusive, welcoming environment for employees to thrive.
• Confidently delivering feedback and managing performance per company processes.
• Leading, motivating, and inspiring the team – be a role model!

Kenntnisse

Customer first leadership

Team motivation

Analytical reporting

Relationship building

Communication skills

Prioritisation & organisation

Integrity

Jobbeschreibung

If you love beauty, you’re in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Assistant Manager Overview

The Assistant Manager's main responsibility is to support the Store Manager to maximise sales and profitability whilst developing and retaining a high performing team.

About you

• Able to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate the team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Able to build strong working relationships with support office departments
• Strong communication skills
• Strong prioritising and organisational skills
• Values honesty and integrity in working relationships

Role Responsibilities

• Ensuring consistent product training and knowledge to provide unbiased customer advice
• Exceeding sales targets and the company acquisition target for N.dulge
• Assisting the Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Managing stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Confidently analysing all available business reports to review weekly, monthly and yearly
• Assisting the Store Manager by supporting recruitment and retaining diverse teams that supports our ‘customer first’ experience
• Creating an inclusive, welcoming, and approachable environment for employees to thrive in
• Confidently delivering feedback and managing performance in line with Company processes
• Leading, motivating, and inspiring the team – be a role model!

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.