Assistant Manager

Space NK Limited; Christchurch; On-site; GBP 28,000 - 40,000; Full time

Job summary

Space NK Limited is seeking a Store Manager in Christchurch to lead a high-performing team and drive exceptional customer service. You will coach staff, manage daily operations, and ensure our beauty brands are presented with expertise, delivering a first-class client experience.

You will analyse reports, support recruitment, and maintain a welcoming environment to inspire frontline teams to achieve targets and uphold our customer-first ethos.

Qualifications

• Experience leading a retail team.
• Track record of meeting or exceeding sales targets.
• Ability to plan staff and scheduling within budget.

Responsibilities

• Ensure consistent product training and unbiased customer advice.
• Exceed sales targets and contribute to store acquisition targets.
• Assist Store Manager with payroll spend within budget through effective scheduling.

Skills

Leadership

Sales targets

Staff development

Forecasting & reporting

Recruitment & people planning

Customer-first mindset

Stock control

Communication skills

Job description

• Ensuring consistent product training and knowledge to provide unbiased customer advice
• Exceeding sales targets and the company acquisition target for N.dulge
• Assisting the Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Managing stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Confidently analysing all available business reports to review weekly, monthly and yearly
• Assisting the Store Manager by supporting recruitment and retaining diverse teams that supports our 'customer first' experience
• Creating an inclusive, welcoming, and approachable environment for employees to thrive in
• Confidently delivering feedback and managing performance in line with Company processes
• Leading, motivating, and inspiring the team - be a role model!
  Able to deliver a 'customer first' experience, demonstrating the leadership to coach and motivate the team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Able to build strong working relationships with support office departments
• Strong communication skills
• Strong prioritising and organisational skills
• Values honesty and integrity in working relationships
  As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
• Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.