Store Manager

COMPTON CARE GROUP LIMITED; Walsall; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

22 days annual leave

Salary exchange pension 5% employer

Death in service benefit (2x salary)

Staff discount across stores

Employee assistance program

Blue Light Card discounts

Management training program

Job summary

Compton Care Group Limited in Walsall is seeking a Store Manager to lead the charity shop, drive sales, and manage a team of staff and volunteers. The role covers day-to-day store operations, customer service, and stock management across clothing, furniture and homeware donated by the community.

You will recruit and develop the store team, implement rota planning, and ensure health and safety compliance while delivering the charity’s income targets.

Qualifications

• Experience leading a retail team.
• Proven ability to hit sales targets.
• Excellent communication with customers and donors.
• Ability to coordinate volunteers and staff rotas.

Responsibilities

• Lead and manage the store team daily, including recruitment, training, and development.
• Drive store performance through commercial decision making to achieve KPI’s including sales & profit targets.
• Ensure we deliver a high level of customer service, building relationships with shoppers & donors.
• Manage stock, including pricing, displaying, and maintaining store standards.
• Manage Health & Safety standards and adherence to policies.
• Create and manage staff rotas for smooth operations.

Skills

Retail management

Team leadership

Sales target achievement

Customer service

IT literacy

Tools

Microsoft Office

Job description

Store Manager

Location:Walsall, WS1 1PB

Hours:37.5 (work 5 days out of a 7 day working week)

Salary: £27,027

What we do

Compton Care provides high quality, accessible care and support for the people in our communities living with life limiting conditions across Wolverhampton, the Black Country, South Staffordshire and East Shropshire.

The charity’s annual running costs are £16 million, 70% of this running cost is funded through our stores, fundraising, and donations from our amazing supporters.

About the Role:

We are looking for a passionate and experienced Retail Manager to lead our Compton charity shop in Walsall. This key role is crucial in supporting our charity's mission by generating vital income through the sale of donated goods. The store offers a variety of products ranging from clothing, furniture to homeware, all generously donated by our community.

As a Store Manager, you’ll be responsible for the smooth day-to-day operation of the store. You will engage with customers, deliver exceptional service, and inspire your team to achieve our sales & profit targets. You will work alongside a wonderful team of volunteers, supporting both front-of-house and back-of-house activities.

This is a full-time role requiring 37.5 hours per week, with flexibility to work across any of our 7 trading days. You will support with managing the store’s rota and ensure optimal team performance.

Key Responsibilities:

• Lead and manage the store team daily, including recruitment, training, and development.
• Drive store performance through commercial decision making to achieve KPI’s including sales & profit targets and contribute to the charity’s income.
• Ensure we deliver a high level of customer service, building relationships with shoppers & donors, making them feel valued.
• Manage stock, including pricing, displaying, and deliver excellent store standards in line with company layout & merchandising guidelines.
• Manage the Store’s Health & Safety standards ensuring company policies & procedures are adhered to.
• Create and manage staff rotas to ensure smooth store operations.
• Provide leadership and support to the retail team and volunteers, promoting teamwork and a positive atmosphere.
• Use Microsoft Office and IT systems for cash handling, stock management, HR, Health & Safety & financial management processes.

What We’re Looking For:

• Previous experience in a retail management role, leading and managing a team.
• Ability to recruit, train, and develop team members to maximize their potential.
• Proven track record of achieving sales targets and leading a team to success.
• Strong communication and interpersonal skills, with the ability to engage with customers and colleagues alike.
• IT literacy, including proficiency in Microsoft Office.
• A passion for retail and a desire to contribute to a cause that makes a real difference in people’s lives.

What We Offer:

• Competitive salary and benefits package.
• 22 days annual leave (plus bank holidays), increasing with long service.
• Salary exchange pension scheme with a 5% employer contribution from day one, increasing to 7% after 3 years.
• Death in service benefit (2x salary).
• Staff discount across our coffee shops and other benefits.
• Access to the employee assistance program, including unlimited telephone counselling and 24/7 GP access.
• Blue Light Card discounts.
• Opportunities for career development through our in-house management training program.

If you’re a self-motivated, results-driven individual with a passion for retail management and want to work in a role that truly makes a difference, we’d love to hear from you.

About our recruitment process:

Compton Care is committed to safe and fair recruitment processes to safeguard and protect those we care for and serve. We make sure that all our staff are selected and vetted so that they can provide safe, effective and compassionate care.

Please note that we reserve the right to close this vacancy before the published closing date when applicant volume is high.