Assistant Store Manager

COMPTON CARE GROUP LIMITED; The Cronehills; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

22 days annual leave

Death in service benefit

Staff discount

Blue Light Card discounts

Management training program

Job summary

COMPTON CARE GROUP LIMITED is seeking an Assistant Store Manager for our West Bromwich store. You will work alongside the Store Manager to run day-to-day operations, engage customers, and support volunteers to deliver a high-quality shopping experience.

You will lead a small team, supervise cash handling, drive KPIs, and ensure stock is displayed according to guidelines. The role offers a competitive salary, 37.5 hours, and opportunities for career development within our charity store network.

Qualifications

• Front-line retail or hospitality experience.
• Some supervisory/team lead experience.
• IT literate with cash handling experience.

Responsibilities

• Assist Store Manager with daily operations.
• Deliver excellent customer service and drive sales.
• Supervise volunteers and support front-of-house activities.
• Ensure stock is priced and displayed per guidelines.
• Maintain health and safety standards.

Job description

Assistant Store Manager

Location:West Bromwich, B70 8NS

Hours: 37.5

What we do

About the Role:

Working alongside the Store Manager you will assist with the the day-to-day operation of ourWest Bromwich store. You will engage with customers and deliver exceptional service to achieve sales & profit targets. You will work alongside a wonderful team of volunteers, who you will supervise to support both front-of-house and back-of-house activities.

Key Responsibilities:

• Support the manager to recruit, train and develop a team of volunteers. Promoting a positive working environment.


• Help the manager to drive KPI’s for the store including gift aid sales conversion, new donor conversion, average transaction value, and average selling price.


• Deliver a high level of customer service, building relationships with shoppers & donors, making them feel valued.


• Alongside the Store Manager, ensure there is adequate flow of stock Ensuring that stock is priced and displayed, in line with company layout & merchandising guidelines.


• Ensure all banking and cash handling procedures are adhered to on a daily basis.


• Support to manage the Store’s Health & Safety standards in line with company policies & procedures.

What We’re Looking For:

You don’t need to have previous experience working in the charity sector, but you do need previous experience in a front-line retail or hospitality environment. You may have some experience in a team leader or supervisory role, or have the relevant experience to make the next step in to a supervisory role.

You will need to be someone who can build great relationships in your store, with those who are visiting to shop and with those who want to give their time to volunteer making a welcoming environment for all. Your excellent communication skills will also be utilised to promote our donated and bought in goods and services.

You will need to IT literate and have experience in cash handling processes.

What We Offer:

• Competitive salary and benefits package.


• 22 days annual leave (plus bank holidays), increasing with long service.


• Death in service benefit (2x salary).


• Staff discount across our coffee shops and other benefits.


• Blue Light Card discounts.


• Opportunities for career development through our in-house management training program.

If you’re a self-motivated, results-driven individual with a passion for retail and want to work in a role that truly makes a difference, we’d love to hear from you