Assistant Store Manager - Fixed term 12 months

COMPTON CARE GROUP LIMITED; The Cronehills; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

22 days annual leave

Pension scheme with employer contrib.

Death in service benefit

Staff discounts across coffee shops

Employee assistance program

Job summary

Compton Care Group Limited is seeking an Assistant Store Manager for the fixed-term 12-month role in West Bromwich. You will assist the Store Manager with daily operations, engage customers and volunteers, and work to meet sales and profit targets.

You will supervise a team of volunteers, handle stock and cash procedures, and ensure health and safety and compliant processes using Office-based IT systems. A welcoming environment for shoppers and donors is essential.

Qualifications

• Experience in front-line retail or hospitality is required, supervisory experience is a plus.
• Ability to recruit, train and manage volunteers, and drive store KPIs.
• IT literate with cash handling, stock management and basic HR/health & safety processes.

Responsibilities

• Support the Store Manager in day-to-day operations of the West Bromwich store.
• Supervise volunteers and promote a positive working environment.
• Drive KPI metrics such as gift aid, donor conversion, and average transaction value.

Skills

Retail experience

Supervisory experience

IT literacy

Cash handling

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

Assistant Store Manager - Fixed term 12 Months

Location:West Bromwich, B70 8NS

Hours: 37.5

What we do

Compton Care provides high quality, accessible care and support for the people in our communities living with life limiting conditions across Wolverhampton, the Black Country, South Staffordshire and East Shropshire.

The charity’s annual running costs are £16 million, 70% of this running cost is funded through our stores, fundraising, and donations from our amazing supporters.

About the Role:

Working alongside the Store Manager you will assist with the the day-to-day operation of ourWest Bromwich store. You will engage with customers and deliver exceptional service to achieve sales & profit targets. You will work alongside a wonderful team of volunteers, who you will supervise to support both front-of-house and back-of-house activities.

Key Responsibilities:

• Support the manager to recruit, train and develop a team of volunteers. Promoting a positive working environment.
• Help the manager to drive KPI’s for the store including gift aid sales conversion, new donor conversion, average transaction value, and average selling price.
• Deliver a high level of customer service, building relationships with shoppers & donors, making them feel valued.
• Alongside the Store Manager, ensure there is adequate flow of stock Ensuring that stock is priced and displayed, in line with company layout & merchandising guidelines.
• Ensure all banking and cash handling procedures are adhered to on a daily basis.
• Support to manage the Store’s Health & Safety standards in line with company policies & procedures.
• Use Microsoft Office and IT systems for cash handling, stock management, HR, Health & Safety & financial management processes.

What We’re Looking For:

You don’t need to have previous experience working in the charity sector, but you do need previous experience in a front-line retail or hospitality environment. You may have some experience in a team leader or supervisory role, or have the relevant experience to make the next step in to a supervisory role.

You will need to be someone who can build great relationships in your store, with those who are visiting to shop and with those who want to give their time to volunteer making a welcoming environment for all. Your excellent communication skills will also be utilised to promote our donated and bought in goods and services.

You will need to IT literate and have experience in cash handling processes.

What We Offer:

• Competitive salary and benefits package.
• 22 days annual leave (plus bank holidays), increasing with long service.
• Salary exchange pension scheme with a 5% employer contribution from day one, increasing to 7% after 3 years.
• Death in service benefit (2x salary).
• Staff discount across our coffee shops and other benefits.
• Access to the employee assistance program, including unlimited telephone counselling and 24/7 GP access.
• Blue Light Card discounts.
• Opportunities for career development through our in-house management training program.

If you’re a self-motivated, results-driven individual with a passion for retail and want to work in a role that truly makes a difference, we’d love to hear from you

About our recruitment process:

Compton Care is committed to safe and fair recruitment processes to safeguard and protect those we care for and serve. We make sure that all our staff are selected and vetted so that they can provide safe, effective and compassionate care.

Please note that we reserve the right to close this vacancy before the published closing date when applicant volume is high.