Store Manager

Saltrock Tavistock; Tavistock; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

33 days holiday (incl. bank holidays)

Birthday day off

Uniform allowance

50% staff discount

Charity days (fully paid)

Life Assurance

Job summary

Saltrock Tavistock is seeking a Store Manager for a 40-hour, 12-month maternity cover contract. You will lead a team, drive sales, and ensure Saltrock’s coastal lifestyle brand standards are reflected in-store through strong visual merchandising and excellent customer service.

Experience in retail leadership, a passion for the Saltrock brand, and the ability to maintain high store standards are essential. Enjoy a role that combines customer interaction with operational leadership.

Qualifications

• Retail experience in a fast-paced store environment.
• High visual merchandising standards and attention to detail.
• Strong customer service skills and ability to motivate a team.

Responsibilities

• Lead store operations to achieve sales targets and profitability.
• Motivate and develop the store team to deliver exceptional customer service.
• Maintain high standards of visual merchandising and housekeeping.

Skills

Retail experience

Visual merchandising

Customer service

Team leadership

Sales targets

Job description

Are you a lover of all things outdoors, passionate about product, how it looks in store and appreciate good customer service? Does working for a Brand like ours excite you? If so, becoming part of the Saltrock family could be part of your next adventure!

We are looking for a fun, energetic and enthusiastic person to come aboard as a Store Manager on a 40 hour, 12 month maternity cover contract. You will have already worked in Retail, have very high visual merchandising standards and maybe as a Store Manager or are an experienced Supervisor looking for your next step.

You will give our Customers an excellent experience in store, making them feel warm and welcome whilst managing and motivating team members, monitoring and hitting sales targets whilst making sure our product is merchandised to its full potential.

For over 30 years, Saltrock; a British, coastal, lifestyle brand, has had holiday, family, spirit and fun at its heart. Our inspiration flows from land and sea, waves and coastline. Designed in the South West since 1988 we have grown into a loved Devon brand known for its iconic print designs.

Main duties/Responsibilities

Relationships

• Proactively build and maintain a professional commercial relationship throughout the business, whilst ensuring the company’s requirements are met.
• Proactively build and maintain a professional commercial relationship with Head Office, DC and retail team to ensure the best commercial decisions for the store are made.

Customer

• Ensure all customers are approached, engaged and proactively sold to. Providing the highest standards of customer service at all times.
• Ensuring customers have a positive experience within the assigned store through the actions taken by all team members.
• Ensure full adherence to all company policies and procedures including where relevant, centre procedures, with particular emphasis on health and safety of staff and customers.
• Maintain high security awareness by ensuring that all company security procedures are complied with.

Sales/Financial

• Accurately completes/understands commercial file - Monitor sales and enter commercial data in Commercial File.
• Uses commercial file information to influence decisions and maximise commercial opportunities.
• Ensure that all company and where applicable centre procedures are strictly adhered to.
• Implements any markdown and price alterations within agreed timescales.
• Ensure individual store is appropriately covered with staffing, ensuring peak trade periods are maximised.
• Ensure personal expenses are kept to a minimum.

Stock Maintenance & Visual Standards

• Maintain a high standard of housekeeping to ensure the store is attractive to customers and provides a healthy and safe environment.
• Monitor and maintain all aspects of stock management including stock losses, markdowns and stock levels.
• Merchandises product commercially ensuring visual merchandising principles and guidelines are adhered to ensure maximum sales.
• Ensures stock is tidy, presentable, replenished and attractively merchandised.
• Processes deliveries in a timely manner.
• Ensures high standards of housekeeping including maintenance of stockroom standards.

People

• Recruit and train new employees which meet Saltrock standards ensuring that all probationary requirements and individual reviews are carried out within the correct time scales.
• Carry out induction of new staff ensuring that required competencies are demonstrated and all documentation is correctly completed then forwarded to Head Office and Line Manager as required.
• Monitor and evaluate the development needs of staff ensuring appropriate coaching and training is provided to ensure needs are met.
• Monitor performances of staff identifying any disciplinary issues or training needs and ensuring appropriate action as required.
• Motivate team members to deliver exceptional service to all our customers both internal and external as an ambassador for Saltrock.
• Ensure all team members deliver agreed service levels to customers. Maximising every sales opportunity.
• Proactively seek feedback from competitors on performance to ensure we are aware of any factors that could affect trade.

Communication

• Complete all administration tasks required correctly and on time.
• Implement and maintain communication systems to staff, line manager and brands as required.
• Ensure all communication tools provided by the business are utilised to benefit the store.
• Ensure all communication with Head office, DC, retail team is polite, clear, concise and fit for purpose.
• Ensures feedback on commercial performance is effectively communicated to all relevant parties.

Role Competencies

• To be responsible for the sales performance and standards of assigned store.
• To maximise profitability by efficient management of resources.
• To maximise sales in store by ensuring that all staff are fully trained and motivated. Ensuring that the store is appropriately merchandised to provide a positive shopping experience and the achievement of company budgeted profit.
• Support the Retail Controller as required with retail responsibilities.

What we offer you

• Rest and relaxation are important, we offer above statutory holiday, 33 days per year (inc. bank holidays) and after 5 years with Saltrock you will be rewarded with an extra 2 days, all holiday is pro-rata for part time family members
• Your Birthday is a BIG deal, you will have an extra full paid day off on or near your birthday
• Uniform allowance
• 50% discount (off RRP) on all Saltrock and Crew Clothing products
• Giving back to our local communities and charities is important to us so we encourgae you to take 3 fully paid charity days per year
• Life Assurance (4 x salary)

Compensation: To be discussed