Store Manager

Saltrock; Tavistock; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

33 days holiday incl. bank holidays

Birthday day off

Uniform allowance

50% discount on Saltrock products

Charity days

Life Assurance 4× salary

Job summary

Saltrock is seeking a fun, energetic Store Manager in Tavistock to cover a 12-month maternity contract. You will have retail experience, high visual merchandising standards, and a proven ability to lead and motivate a team while delivering excellent customer service and achieving sales targets.

You will manage stock, merchandising, floor layout and store operations, build strong relationships with Head Office and Retail teams, ensure health and safety, and maintain Saltrock’s brand standards.

Qualifications

• Experience in Retail management or supervision.
• Ability to lead and motivate a team to hit sales targets.

Responsibilities

• Proactively build and maintain professional relationships with Head Office, DC and retail team.
• Ensure customers are engaged and receive excellent service at all times.
• Monitor and maximise store profitability through effective staffing, merchandising and stock control.
• Maintain high standards of housekeeping and health & safety.
• Recruit, train and develop staff, conduct inductions and performance reviews.
• Implement markdowns and price changes within agreed timescales.
• Ensure the store is well merchandised and stocked to maximise sales.

Skills

Management

Excellent people skills

Visual merchandising

Job description

Are you a lover of all things outdoors, passionate about product, how it looks in store and appreciate good customer service? Does working for a Brand like ours excite you? If so, becoming part of the Saltrock family could be part of your next adventure! We are looking for a fun, energetic and enthusiastic person to come aboard as a Store Manager on a 40 hour, 12 month maternity cover contract. You will have already worked in Retail, have very high visual merchandising standards and may be a Store Manager or an experienced Supervisor looking for your next step. You will give our Customers an excellent experience in store, making them feel warm and welcome whilst managing and motivating team members, monitoring and hitting sales targets whilst making sure our product is merchandised to its full potential.

Main Duties & Responsibilities

• Proactively build and maintain professional commercial relationships throughout the business, ensuring the company’s requirements are met.
• Proactively build and maintain professional commercial relationships with Head Office, DC and retail team to ensure the best commercial decisions for the store are made.
• Ensure all customers are approached, engaged and proactively sold to. Provide the highest standards of customer service at all times.
• Ensure customers have a positive experience within the assigned store through the actions taken by all team members.
• Ensure full adherence to all company policies and procedures including relevant centre procedures, with particular emphasis on health and safety of staff and customers.
• Maintain high security awareness by ensuring that all company security procedures are complied with.
• Accurately complete and understand commercial file – monitor sales and enter commercial data in Commercial File.
• Use commercial file information to influence decisions and maximise commercial opportunities.
• Ensure that all company and where applicable centre procedures are strictly adhered to.
• Implement any markdown and price alterations within agreed timescales.
• Ensure that the store is appropriately covered with staffing, ensuring peak trade periods are maximised.
• Ensure personal expenses are kept to a minimum.
• Maintain a high standard of housekeeping to ensure the store is attractive to customers and provides a healthy and safe environment.
• Monitor and maintain all aspects of stock management including stock losses, markdowns and stock levels.
• Merchandise product commercially ensuring visual merchandising principles and guidelines are adhered to, ensuring maximum sales.
• Ensure stock is tidy, presentable, replenished and attractively merchandised.
• Process deliveries in a timely manner.
• Ensure high standards of housekeeping including maintenance of stockroom standards.
• Recruit and train new employees meeting Saltrock standards, ensuring that all probationary requirements and individual reviews are carried out within the correct time scales.
• Conduct induction of new staff, ensuring that required competencies are demonstrated and all documentation is correctly completed and forwarded to Head Office and Line Manager as required.
• Monitor and evaluate the development needs of staff, ensuring appropriate coaching and training is provided to meet those needs.
• Monitor performances of staff, identifying disciplinary issues or training needs and ensuring appropriate action is taken.
• Motivate team members to deliver exceptional service to all customers, both internal and external, acting as ambassadors for Saltrock.
• Ensure all team members deliver agreed service levels to customers, maximising every sales opportunity.
• Proactively seek feedback from competitors on performance to ensure awareness of any factors that could affect trade.
• Complete all administration tasks required correctly and on time.
• Implement and maintain communication systems with staff, line manager and brands as required.
• Ensure all communication tools provided by the business are utilized to benefit the store.
• Ensure all communication with Head Office, DC, retail team is polite, clear, concise and fit for purpose.
• Ensure feedback on commercial performance is effectively communicated to all relevant parties.
• Be responsible for the sales performance and standards of assigned store.
• Maximise profitability by efficient management of resources.
• Maximise sales in store by ensuring that all staff are fully trained and motivated, and that the store is appropriately merchandised to provide a positive shopping experience and achieve company budgeted profit.
• Support the Retail Controller as required with retail responsibilities.

What We Offer You

• Above statutory holiday – 33 days per year (inc. bank holidays), with an extra 2 days after 5 years with Saltrock. All holiday is pro‑rata for part‑time members of the family.
• Your birthday is a BIG deal – an extra fully paid day off on or near your birthday.
• Uniform allowance.
• 50% discount (off RRP) on all Saltrock and Crew Clothing products.
• Three fully paid charity days per year to support local communities and charities.
• Life Assurance – 4 × salary.

Skills

• Management
• Excellent people skills
• Visual merchandising