Designate Store Manager - Norwich Area

Marks & Spencer Group; Lancashire; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

20% colleague discount

Competitive holiday allowance

Strong pension and life assurance

Tailored induction and training

Exclusive perks and savings

Market-leading family policies

24/7 wellbeing support

One paid volunteer day

Job summary

Marks and Spencer is seeking a Store Manager for the Norwich area to lead store operations, drive performance, and foster a high-performance culture in a fast-paced retail environment. Ideal candidates should have proven experience in leading large teams, strong commercial acumen, and the ability to make clear and direct decisions. The role includes numerous benefits such as discount schemes, competitive holidays, tailored training, and 24/7 wellbeing support.

Qualifications

• Proven experience leading large teams in a fast-paced retail environment.
• Strong commercial acumen and ability to deliver across all areas of store performance.
• Clear, direct communicator with the courage to make tough decisions.

Responsibilities

• Lead the delivery of the retail plan across the store.
• Set the strategy and direction for the store.
• Own the change agenda, landing transformation initiatives.

Skills

Leading large teams

Commercial acumen

Direct communication

Planning and performance management

Digital tools usage

Job description

Summary

Designate Store Manager - Norwich Area

We’re looking for a Store Manager to lead the full operation of one of our stores, setting the pace in a fast‑changing retail environment. You’ll deliver against the retail plan, inspire high‑performing teams, and create a store where customers love to shop and colleagues are proud to work. This is a role for resilient, commercial leaders who bring clarity, accountability, and ambition to every part of the operation – from standards and service to profit and people.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

What You’ll Do

• Lead the delivery of the retail plan across the store, driving commercial, operational, and people performance.
• Set the strategy and direction for the store, ensuring clarity and accountability at every level.
• Own the change agenda, landing transformation initiatives with pace and impact.
• Build a high‑performance culture through coaching, talent development, and engagement.
• Use data and insight to make confident decisions that drive profit, improve service, and boost efficiency.

Who You Are

• Proven experience leading large teams in a fast‑paced retail environment.
• Strong commercial acumen and ability to deliver across all areas of store performance.
• Clear, direct communicator with the courage to make tough decisions and bring colleagues with you.
• Skilled in planning, performance management, and resilience under pressure.
• Confident using digital tools and data to make decisions and coach others to do the same.

Benefits

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast‑moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

• 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market‑leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application.