Store Manager

TN United Kingdom; Kirkcaldy; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead daily operations and drive sales performance. This role involves managing a motivated team, ensuring exceptional customer service, and achieving business goals through strategic planning and analysis. You will play a key role in fostering a positive work culture, maintaining high service levels, and implementing effective merchandising techniques. Join a forward-thinking company that values employee development and offers a range of benefits, including discounts and health plans, to support your growth and well-being.

Benefits

Quarterly discretionary bonus schemes

30% store and online discount

Exclusive online deals

Access to digital health services

Health cash plans

Internal development courses

Apprenticeships and qualifications

Health care cover

Discounted gym memberships

Life assurance

Qualifications

• Experience in fast-paced retail or customer-facing environments.
• Strong leadership and coaching capabilities.

Responsibilities

• Oversee daily store operations to meet sales and KPI targets.
• Foster a positive team culture through recruitment and training.
• Analyze sales data to make informed operational decisions.

Skills

Management experience

Leadership skills

Communication skills

Sales target management

Analytical skills

Attention to detail

Visual merchandising

Job description

Store Manager Job Description

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous growth.
2. Create and maintain colleague schedules to ensure proper coverage and productivity.
3. Foster a positive team culture through recruiting, training, and ongoing development, building a motivated and high-performing team.
4. Analyze sales data and financial reports to make quick, informed decisions, identifying opportunities operationally and commercially.
5. Develop and implement strategies to meet and exceed sales targets.
6. Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring displays are attractive and aligned with brand guidelines.
7. Ensure teams deliver high service levels to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints promptly and professionally.
9. Drive customer loyalty programs and promotions to enhance engagement.
10. Maintain compliance with company policies, procedures, and regulations.
11. Monitor and control store expenses to stay within budget.
12. Ensure store compliance with health & safety regulations.

Role Objectives and KPIs:

1. Contribute to achieving or exceeding monthly sales targets.
2. Drive KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during audits.
6. Complete mandatory training for all new colleagues.
7. Achieve employee satisfaction and engagement survey benchmarks.
8. Keep operational costs within the allocated budget.

Skills and Experience:

• Management experience in a fast-paced retail or customer-facing environment.
• Passion for retail and understanding of current trends and competitors.
• Strong leadership skills with experience in coaching and developing teams.
• Excellent communication skills.
• Proven ability to manage and exceed sales targets and KPIs.
• Experience in analyzing reports and making commercial decisions.
• Attention to detail and commercial awareness; visual merchandising experience is advantageous.
• Ability to promote JD Group values to stakeholders.

Employee Benefits:

• Quarterly discretionary bonus schemes.
• 30% store and online discount across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
• Exclusive deals through our online benefits platform (TELUS Health).
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses and professional growth opportunities.
• Apprenticeships and accredited qualifications (England Only).
• Health care cover.
• Discounted gym memberships at JD Gyms.
• Life assurance.
• Colleague networks and support initiatives.
• Volunteer opportunities and JD Foundation contributions.
• Employer engagement forums for positive change.