Assistant Store Manager

TN United Kingdom; Wishaw; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dynamic Assistant Manager to lead a high-performing team in a fast-paced retail environment. This role involves supporting the Store Manager in driving sales and achieving KPIs while fostering a positive team culture. The ideal candidate will possess strong leadership and communication skills, with a passion for retail and a knack for coaching. You'll be instrumental in creating an engaging workplace, analyzing performance data, and ensuring exceptional customer service. Join a company that values hard work and offers excellent benefits, including bonuses and discounts.

Benefits

Quarterly Discretionary Bonuses

30% Store and Online Discount

Health and Well-being Services

Gym Memberships

Development Courses

Life Assurance

Volunteering Opportunities

Qualifications

• Experience in a fast-paced retail or customer-facing environment.
• Strong communication skills with a proven track record in sales.

Responsibilities

• Support the Store Manager in achieving sales and KPI targets.
• Create a positive team culture through effective recruitment and training.
• Analyze sales data to make informed decisions alongside the Store Manager.

Skills

Leadership

Communication

Sales Analysis

Coaching

Customer Service

Retail Management

Job description

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Assistant Manager Role Description

We are seeking a skilled Assistant Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets while providing unparalleled service.

Responsibilities:

1. Supporting the Store Manager in effectively running all store operations to meet or exceed sales and KPI targets, including setting sales goals, tracking performance, and evolving processes for continuous growth.
2. Creating a positive team culture through recruiting, training, and developing staff to build a motivated, high-performing team.
3. Analyzing sales data and financial reports to make quick, informed decisions alongside the Store Manager, identifying operational and commercial opportunities.
4. Acting as the point of contact in the manager's absence.
5. Providing excellent customer service by addressing inquiries and resolving complaints professionally.
6. Managing daily operations, including opening and closing procedures.
7. Supporting cash management tasks such as processing transactions and reconciling tills.
8. Participating in hiring, onboarding, and training new employees.
9. Providing feedback and coaching to colleagues to improve performance.
10. Supporting the Store Manager in maintaining staff schedules for proper coverage and productivity.

Role Objectives and KPIs:

1. Contributing to achieving or exceeding the store's monthly sales targets.
2. Driving additional KPIs including units, conversion rate, ATV, and UPT.
3. Achieving upselling and cross-selling targets.
4. Maintaining a high Net Promoter Score.
5. Ensuring stock accuracy during store audits.
6. Completing mandatory training for all new colleagues.
7. Ensuring employee satisfaction scores or engagement survey results meet or exceed company benchmarks.
8. Assisting in keeping operational costs within the allocated budget.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced retail or customer-facing environment.
2. Passion for retail with a good understanding of the latest trends and competitors.
3. Experience in coaching and developing individuals.
4. Strong communication skills.
5. Proven track record of achieving and exceeding sales targets and KPIs.
6. Experience in analyzing KPI data to make commercial decisions.
7. Keen eye for detail and commerciality; experience in visual merchandising is advantageous.
8. Ability to promote JD Group values to stakeholders.

Employee Benefits:

We recognize our employees' hard work and offer excellent benefits including quarterly discretionary bonuses, a 30% store and online discount, exclusive deals through our benefits platform, access to health and well-being services, health cash plans, development courses, apprenticeships, gym memberships, life assurance, colleague networks, volunteering opportunities, and employer engagement forums.