Store Manager

The Coffee House; Huddersfield; On-site; GBP 30,775 - 37,614; Full time

Job summary

The Coffee House in Huddersfield is seeking a passionate Store Manager to lead our growing team. You will ensure exceptional customer experiences while managing day-to-day operations and fostering a positive work culture. The ideal candidate is an inspiring leader with a strong focus on customer service and team development.

Join us for a fulfilling career in a friendly environment as we aim to be England's leading independent coffee operator. Enjoy a full-time contract with a competitive salary and the chance to be part of something special.

Qualifications

• Proven experience in a management or supervisory role within a retail environment.
• Ability to motivate and lead a team effectively.
• Excellent customer service skills and a passion for coffee.

Responsibilities

• Oversee day-to-day store operations including team management.
• Ensure exceptional customer service and smooth operation.
• Motivate and train staff to deliver memorable experiences.

Skills

Customer service excellence

Team leadership

Cash handling

Understanding of food safety regulations

Strong communication skills

Job description

Hours: Full Time, minimum of 40 hours per week

Salary: up to £34,195 per year

About Us

Coffee House was born from a lifelong dream to create a chain of premium coffee shops that serve incredible food and drink, in an environment where people can eat, drink and relax in the heart of their communities. While we’ve grown, we’ve stayed true to our values. We remain a proudly independent business, driven by the same passion and determination that inspired us from day one.

At Coffee House, we’re always looking ahead and our pursuit of quality is at the core of everything we do. As a small but growing company, we offer a culture where every team member feels truly valued (because we know that our people are the key to our success!) Our vision is simple: to become the leading independent coffee operator in England. With delicious, high quality products, modern spaces and passionate, friendly teams - we believe the best is still to come.

About You

Are you ready to turn your passion for people and coffee into an unforgettable guest experience? We’re looking for an inspiring Store Manager to lead our team and create a welcoming environment where both customers and colleagues thrive. As Store Manager, you will take ownership of the store’s day-to-day operations, ensuring exceptional customer service, strong team performance, and smooth, efficient running of the business. You’ll lead by example on the floor, motivate your team to deliver memorable experiences, and support their growth so they can reach their full potential.

A typical day as a Store Manager

• Lead by example to create a friendly, professional, and memorable experience for every customer.
• Handle customer queries, complaints, and feedback, coaching your team on best practices.
• Prepare and serve coffee, drinks, and food, ensuring all items meet brand standards.
• Manage tills, cash handling, end-of-day reconciliation, monitor sales, and control costs to support profitability.
• Keep the store clean, organised, and compliant with food safety, hygiene, and health & safety regulations.
• Identify and report maintenance issues promptly for timely resolution.
• Monitor stock levels, place orders, and run stock takes to ensure smooth operations while minimising waste.
• Provide clear direction to your team, delegate responsibilities, and maintain communication with senior management.
• Collaborate with colleagues across the company to share best practices and support broader initiatives.
• Proactively resolve operational challenges and maintain high service standards.
• Motivate, coach, and train your team to build a high-performing, engaged workforce.
• Take full ownership of store operations, including opening, closing, and lone working.
• Attend company-wide meetings and Zoom sessions, ensuring store alignment with company goals.
• Promote a positive workplace culture, setting expectations for professionalism, accountability, and teamwork.

Salary potential based on a 48 hour working week, with a guaranteed 40 hour contract.