Store Manager

The Coffee House; Burton upon Trent; On-site; GBP 25,650 - 31,350; Full time

Job summary

The Coffee House is looking for an inspiring Store Manager to lead operations in Burton upon Trent. You will create a welcoming environment focusing on customer service and team performance while managing daily store activities.

As the Store Manager, you will be responsible for all aspects of the store, from cash handling to stock management. We value development and offer structured training through The Coffee House Academy to ensure your success within our growing company.

Qualifications

• Experience in a managerial position in the food or hospitality sector.
• Strong interpersonal skills to motivate and lead a team.
• Ability to maintain high service standards.

Responsibilities

• Lead by example to create a friendly atmosphere.
• Handle customer queries and complaints effectively.
• Ensure compliance with health and safety regulations.

Skills

Customer service excellence

Team leadership

Cash handling

Communication

Job description

Hours: Full Time, minimum of 40 hours per week

Salary: Up to £28,500 per year

About Us

Coffee House was born from a lifelong dream to create a chain of premium coffee shops that serve incredible food and drink, in an environment where people can eat, drink and relax in the heart of their communities. While we’ve grown, we’ve stayed true to our values. We remain a proudly independent business, driven by the same passion and determination that inspired us from day one.

At Coffee House, we’re always looking ahead and our pursuit of quality is at the core of everything we do. As a small but growing company, we offer a culture where every team member feels truly valued (because we know that our people are the key to our success!) Our vision is simple: to become the leading independent coffee operator in England. With delicious, high quality products, modern spaces and passionate, friendly teams - we believe the best is still to come.

About You

Are you ready to turn your passion for people and coffee into an unforgettable guest experience? We’re looking for an inspiring Store Manager to lead our team and create a welcoming environment where both customers and colleagues thrive. As Store Manager, you will take ownership of the store’s day-to-day operations, ensuring exceptional customer service, strong team performance, and smooth, efficient running of the business. You’ll lead by example on the floor, motivate your team to deliver memorable experiences, and support their growth so they can reach their full potential.

Responsibilities

• Lead by example to create a friendly, professional, and memorable experience for every customer.
• Handle customer queries, complaints, and feedback, coaching your team on best practices.
• Prepare and serve coffee, drinks, and food, ensuring all items meet brand standards.
• Manage tills, cash handling, end-of-day reconciliation, monitor sales, and control costs to support profitability.
• Keep the store clean, organised, and compliant with food safety, hygiene, and health & safety regulations.
• Identify and report maintenance issues promptly for timely resolution.
• Monitor stock levels, place orders, and run stock takes to ensure smooth operations while minimising waste.
• Provide clear direction to your team, delegate responsibilities, and maintain communication with senior management.
• Collaborate with colleagues across the company to share best practices and support broader initiatives.
• Proactively resolve operational challenges and maintain high service standards.
• Motivate, coach, and train your team to build a high-performing, engaged workforce.
• Take full ownership of store operations, including opening, closing, and lone working.
• Attend company-wide meetings and Zoom sessions, ensuring store alignment with company goals.
• Promote a positive workplace culture, setting expectations for professionalism, accountability, and teamwork.

Salary potential based on a 48 hour working week, with a guaranteed 40 hour contract.

Hiring Process

1. Apply now through our Careers page.
2. Stand out from the crowd. Our three-stage recruitment process is designed to give you an exclusive, behind-the-scenes look at our business, letting you experience firsthand what it’s like to be part of our team.

We look forward to reviewing your application soon! (Please note: If you don’t hear back from us within 14 business days, we encourage you to apply again in the future).

OUR STORY

Hi! We’re Chris and Stephen - brothers and founders of The Coffee House. The idea was born from a lifelong dream to create a chain of premium coffee shops that serve incredible food and drink, in an environment where people can EAT, DRINK and RELAX in the heart of their communities. Our journey began back in 2011, when we opened our very first store in our home village of Lymm. Fast forward 14 years, and we’re preparing to open our next location, with even more on the horizon! While we’ve grown, we’ve stayed true to our values. We remain a proudly independent business, driven by the same passion and determination that inspired us from day one. At The Coffee House, we’re always looking ahead, and our pursuit of quality is at the core of everything we do. As a fast paced and growing company, we offer a culture where every team member feels truly valued, because we know our people are the key to our success. Our vision is simple: to become the leading independent coffee operator in England. With delicious, high quality products, modern spaces, and passionate, friendly teams - we believe the best is still to come.

If you're ready to grow with a company that’s leading the way and become a part of something special, we’d love to hear from you. We can’t wait for you to join us on this journey!

THE COFFEE HOUSE ACADEMY

We recognise structured training is key to the success, development and happiness of each individual. We encourage and champion those who want to develop their career.

As such we have created The Coffee House Academy, a programme that will provide new members of staff with all the training elements they need to kick start their journey with us.