Team Leader

The Coffee House; Burton upon Trent; On-site; GBP 15,153 - 20,664; Full time

Benefits offered by this job

Structured training through The Coffee House Academy

Career development opportunities

Job summary

The Coffee House in Burton upon Trent is looking for a Team Leader to support daily operations and provide exceptional customer service. This full-time role (minimum 30 hours per week) involves leading a team, maintaining quality standards, and ensuring an enjoyable guest experience.

Ideal candidates are passionate about coffee and people, possess strong communication skills, and have previous experience in customer service or hospitality. Join a growing company dedicated to quality and team development.

Qualifications

• Proven experience in customer service or hospitality roles.
• Enthusiasm for coffee and people.
• Ability to motivate and lead a team.

Responsibilities

• Support Store Manager with day-to-day operations.
• Provide outstanding customer service.
• Ensure cleanliness and safety standards are met.
• Lead team during busy periods.

Skills

Customer service

Team leadership

Communication skills

Time management

Job description

Hours: Full Time, minimum of 30 hours per week

Salary: £13.55 per hour

About Us

Coffee House was born from a lifelong dream to create a chain of premium coffee shops that serve incredible food and drink, in an environment where people can eat, drink and relax in the heart of their communities. While we’ve grown, we’ve stayed true to our values. We remain a proudly independent business, driven by the same passion and determination that inspired us from day one.

At Coffee House, we’re always looking ahead and our pursuit of quality is at the core of everything we do. As a family business with strong growth plans, we offer a culture where every team member feels truly valued; we know that our people are the key to our success! Our vision is simple: to become the leading independent coffee operator in England. With delicious, high quality products, modern spaces and passionate, friendly teams, we believe the best is still to come.

About You

Are you ready to turn your passion for people and coffee into an unforgettable guest experience? We’re seeking an enthusiastic Team Leader who will support the Store Manager in ensuring smooth day‑to‑day operations and outstanding customer service, while helping our team grow and reach their full potential.

A typical day as a Team Leader

Lead by example, welcoming customers and ensuring a friendly, positive first impression.

Handle customer queries, complaints, and feedback professionally, coaching the team on best practices.

Prepare and serve coffee, drinks, and food to brand standards.

Operate the till, handle payments accurately, and complete end‑of‑shift cashing up procedures.

Maintain cleanliness and organisation throughout the store, following food safety, hygiene, and health & safety standards.

Monitor stock levels, place daily orders, and support the team during busy periods for smooth service.

Communicate clearly with the team and management, providing guidance and updates on daily operations.

Take initiative to resolve issues, support colleagues, and fill operational gaps proactively.

Motivate, engage, and develop the team through coaching, training, and performance support.

Step up to the Store Manager role when needed, taking responsibility for overall store operations.

Undertake lone‑working responsibilities, including opening and closing the store safely.

Promote a professional, reliable, and positive work culture, setting expectations for behaviour and performance.

Got what it takes?

If you’re reliable, passionate and enjoy having fun as part of a team, we can’t wait to hear from you!

(Please note: If you don’t hear back from us within 14 business days, we encourage you to apply again in the future).

Job type Permanent Posted 2026-06-12T00:00:00 Yesterday

OUR STORY

Hi! We’re Chris and Stephen - brothers and founders of The Coffee House. The idea was born from a lifelong dream to create a chain of premium coffee shops that serve incredible food and drink, in an environment where people can EAT, DRINK and RELAX in the heart of their communities.

Our journey began back in 2011, when we opened our very first store in our home village of Lymm. Fast forward 14 years, and we’re preparing to open our next location, with even more on the horizon! While we’ve grown, we’ve stayed true to our values. We remain a proudly independent business, driven by the same passion and determination that inspired us from day one.

At The Coffee House, we’re always looking ahead, and our pursuit of quality is at the core of everything we do. As a fast paced and growing company, we offer a culture where every team member feels truly valued, because we know our people are the key to our success. Our vision is simple: to become the leading independent coffee operator in England. With delicious, high quality products, modern spaces, and passionate, friendly teams - we believe the best is still to come.

If you're ready to grow with a company that’s leading the way and become a part of something special, we’d love to hear from you. We can’t wait for you to join us on this journey!

THE COFFEE HOUSE ACADEMY

We recognise structured training is key to the success, development and happiness of each individual. We encourage and champion those who want to develop their career.

As such we have created The Coffee House Academy, a programme that will provide new members of staff with all the training elements they need to kick start their journey with us.