Store Manager

Luca Faloni; Greater London; On-site; GBP 48,000 - 64,000; Full time

Benefits offered by this job

Base salary + performance-based bonus

Staff discounts

Career development in a growing luxury

International luxury brand environment

Job summary

LUCA FALONI is a refined luxury menswear brand dedicated to exceptional craftsmanship and timeless design, with all pieces made in Italy. As Store Manager, you will lead daily operations and a small team to deliver a high-touch shopping experience, owning sales performance, stock, and customer care.

You will coach the team to exceed KPIs, maintain brand standards, and collaborate with HQ on events, training, and product knowledge dissemination.

Qualifications

• Proven experience in premium or luxury retail including team leadership.
• Passionate about delivering exceptional service and storytelling.
• Strong product knowledge and fabric craftsmanship.
• Commercially minded with understanding of KPIs, conversion, and stock flow.

Responsibilities

• Lead, coach, and motivate the in-store team to achieve sales and service goals.
• Deliver an exceptional clienteling experience tailored to each customer.
• Maintain impeccable visual merchandising and brand presentation standards.
• Monitor sales performance, drive KPIs, and identify areas for growth.
• Oversee daily store operations, stock management, and back-of-house processes.
• Ensure compliance with operational and security procedures.
• Act as a brand ambassador with deep knowledge of products, fabrics, and craftsmanship.
• Collaborate with HQ on stock planning, events, training, and feedback.

Skills

Team Leadership

Clienteling

Visual Merchandising

KPIs & Sales Analytics

Product Knowledge

Job description

Experience: Premium or Luxury Fashion Retail

Seniority: Manager

LUCA FALONI is a refined luxury menswear brand inspired by exceptional craftsmanship and timeless design. With a focus on premium materials and exceptional fit, we are redefining modern elegance for a global clientele. Every piece is entirely made in Italy by skilled artisans, blending heritage techniques with contemporary sophistication.

Role

As Store Manager, you will lead all daily operations and customer-facing activity, while coaching a small team to deliver a memorable, high-touch retail experience. You’ll own sales performance, visual presentation, stock, team leadership, and ensure every guest leaves with a lasting impression of LUCA FALONI.

Responsibilities

• Lead, coach, and motivate the in-store team to consistently achieve sales and service goals
• Deliver an exceptional clienteling experience tailored to each customer
• Maintain impeccable visual merchandising and brand presentation standards
• Monitor sales performance, drive KPIs, and identify areas for growth
• Oversee daily store operations, stock management, and back-of-house processes
• Ensure compliance with all operational and security procedures
• Act as a brand ambassador, maintaining deep knowledge of products, fabrics, and craftsmanship
• Collaborate closely with HQ on stock planning, events, training, and feedback
• Requirements
• Solid experience in premium or luxury retail, including team leadership
• Passionate about exceptional service, storytelling, and product knowledge
• Naturally confident, warm, and able to connect with a discerning customer base
• Commercially minded with an understanding of KPIs, conversion, and stock flow
• Highly organised, proactive, and hands-on in your leadership style
• Experience with menswear, tailoring, or craftsmanship-led brands is a plus

What we offer

• A competitive compensation package, including base salary and performance-based bonus
• A comprehensive benefits package with a mix of financial and non-financial rewards:
• Access to exclusive staff discounts
• Career development in a growing, international luxury brand
• A collaborative, quality-driven environment where excellence is recognised

We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination.

Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.