Store Manager

Caffè Nero UK; Enniskillen; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Performance bonus

Training & development

Career growth

Free drinks on shift

Discounts on drinks & food

Refer a friend bonus

Length of service recognition

Benefits platform

Job summary

Caffè Nero UK is seeking a Store Manager in Enniskillen to lead the team, deliver outstanding customer service and drive store profitability. You’ll recruit, train and develop staff while upholding brand standards and operational excellence.

You will manage daily operations, coach staff, and ensure a safe, clean and welcoming environment for customers. A strong hospitality/retail background and leadership drive are essential.

Qualifications

• Experience as a leader, ideally within the hospitality or retail sector.
• Good commerciality, helping guide your team to perform.
• Customer focused attitude with a proactive mindset.
• Brilliant communication and organisation skills – professional and proactive.

Responsibilities

• Lead and recruit a strong team, coach and develop staff.
• Ensure every customer interaction is exceptional and in line with brand standards.
• Oversee daily operations from opening to close, driving profitability and service quality.
• Control costs and maintain high standards of safety, cleanliness and teamwork.
• Create a positive, energetic store culture aligned with Caffè Nero UK values.

Skills

Leadership

Team development

Customer service

Communication

Organisational skills

Job description

We are recruiting for a Store Manager in Enniskillen. Reporting to the Area Manager, our Store Managers are at the heart of delivering the very best customer experience through amazing people, excellent coffee and brilliant business management/controls.

As a Store Manager you will take ownership of your own store, providing great customer service and the best standards of coffee and food. You will pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team.

People

• Recruit and retain a strong team.
• Grow and develop your team by training, coaching and leading by example.
• Recognise and develop talent and encourage career progression.

Customers

• Ensure every visit leaves a lasting impression by putting the customers at the centre of everything you do.
• Keep the customer and back-of-house areas safe, clean, organised and ready for service.

Coffee

• Lead your team so that, through great training, quality ingredients and exceptional service, every customer is served their perfect coffee, every day.

Business

• From open to close you lead your team to deliver exceptional operational standards, never missing an opportunity to drive profitable sales.
• Achieve operational profitability through strategic cost control and exceptional service.

The right person:

We have a very special culture and an open and friendly style of working. We move at pace and with lots of energy. We are looking for people with warmth and a positive outlook, who genuinely enjoy working with others.

About you:

Maybe you're looking to take the next step in your career journey? Perhaps you want a move into the growing world of coffee? You might already be a Store Manager and love the Caffè Nero brand. Whatever you're doing, if you have experience of leading, developing and nurturing a team in a busy, customer facing environment, we would love to hear from you.

You will be driven by a pride and focus to make things the best they can be. You will care about your team, your store and your customers, never settling for less than the best.

• You'll have experience as a leader, ideally within the hospitality or retail sector.
• You will have good commerciality, helping guide your team to perform.
• You will have customer focused.
• You’ll have brilliant communication and organisation skills – you’ll be proactive and professional.

It’s a busy job, but it’s great fun and with the right approach it will be unforgettable.

• Performance related bonus of between £3,500 - £5,500 per annum (dependant on role and store).
• Brilliant training and development to get you up to speed in your role and beyond.
• The opportunity to grow your career and develop personally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
• 50% off all handmade drinks and 40% off everything else when you’re off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.

If this sounds like your perfect next role then we would love to hear from you!