Retail Store Manager

Vintage Threads; England; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Monthly performance-based bonus

£70 wellbeing allowance

£150 clothing allowance

Generous staff discount

Opportunity for growth

Job summary

A leading pre-loved retail company in the UK is seeking a Store Manager for its Covent Garden location. You will be responsible for driving sales performance, leading a high-performing team, and ensuring exceptional customer experiences. The ideal candidate has retail management experience, a strong commercial mindset, and a passion for sustainable fashion. Join us to play a pivotal role in our expanding business across Europe. Competitive salary package and benefits included.

Qualifications

• Proven experience as a Store Manager or strong Assistant Manager in a high volume or premium retail environment.
• Confident people leader with a track record of developing teams.
• Passion for vintage, fashion, and sustainable retail.

Responsibilities

• Drive store performance focusing on conversion and sales targets.
• Lead, motivate, and develop a team of 8-10 people.
• Ensure expert product knowledge and styling advice are delivered to customers.

Skills

Retail management experience

Commercial mindset

Team leadership

Visual merchandising

Customer service expertise

Job description

Vintage Threads is the UK’s leading pre loved premium retailer, with flagship stores in London, a concession in Selfridges, and a newly opened store in Amsterdam. With further European expansion planned throughout the year, this is a key leadership role within the business.

The Covent Garden store is our strongest retail location and plays a critical role in setting the standard for the wider estate. The Store Manager will be responsible for leading a high performing team, driving conversion and elevating product presentation while delivering an exceptional customer experience.

This role requires a hands on leader who is commercially sharp, people focused, and deeply invested in improving store performance week on week.

Key Responsibilities

Commercial Performance

• Own and drive store performance with a strong focus on conversion, average transaction value, and sell through
• Analyse weekly trade performance and take clear actions to improve results
• Lead weekly Monday trade calls with prepared insights, challenges, and opportunities
• Implement commercial initiatives agreed with the General Manager and wider leadership team
• Ensure the store consistently delivers against sales targets and KPIs

Product and Visual Standards

• Own the product strategy at store level, ensuring stock is well balanced, relevant, and commercially strong
• Elevate product presentation and merchandising to maximise conversion and customer engagement
• Lead weekly Wednesday store walk throughs, ensuring standards are met and opportunities are actioned
• Work closely with buying and operations teams to feedback on product performance and customer demand

Team Leadership and Development

• Lead, motivate, and develop a team of 8-10 people
• Create a positive, high performance store culture aligned with Vintage Threads values
• Recruit, onboard, train, and retain top retail talent
• Deliver regular feedback, coaching, and performance reviews
• Build clear succession plans within the store team

Customer Experience

• Champion an authentic, welcoming, and knowledgeable customer experience
• Ensure the team delivers expert product knowledge and styling advice
• Handle escalated customer issues with confidence and professionalism
• Build strong relationships with repeat customers and local community, utilising our CRM system

Store Operations and Management

• Oversee all day to day store operations
• Manage rotas and labour efficiency
• Ensure all health and safety, security, and compliance standards are met
• Maintain stock accuracy through effective stock control and stocktakes
• Ensure smooth delivery processes, replenishment, and back of house organisation
• Act as the main point of contact for the store in the absence of the General Manager

What We Are Looking For

• Proven experience as a Store Manager or strong Assistant Manager in a high volume or premium retail environment
• A strong commercial mindset with experience improving conversion and sales performance
• Confident people leader with a track record of developing teams
• Strong visual and product instinct with attention to detail
• Organised, proactive, and calm under pressure
• Passion for vintage, fashion, and sustainable retail
• Comfortable operating in a fast growing, evolving business

Salary and Benefits

• Monthly performance based bonus
• £70 wellbeing allowance per month
• £150 clothing allowance and generous staff discount
• Opportunity to grow with the business as we expand across Europe

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Retail Apparel and Fashion