Assistant Manager

Manière De Voir; Greater London; On-site; GBP 32,000 - 36,000; Full time

Job summary

Manière De Voir is seeking an Assistant Manager for our flagship Oxford Street store. You’ll report to the Head of Global Retail & Wholesale and lead the team in delivering exceptional service, elevated product knowledge, and brand ambassadorial representation.

You will drive sales, manage people, and ensure best-in-class store standards, while staying ahead of trends and maintaining robust operational controls.

Qualifications

• 3 years’+ experience in retail management within a similar setting.
• Natural leadership skills, with proven experience of managing high performing, inspired teams.
• Challenging established thinking and championing new ideas to stakeholders in the business.
• Style conscious fashion enthusiast with exceptional knowledge of the industry.
• Proven track record in delivering a world class client experience.
• Strong work ethic and personal drive (Entrepreneurial mindset).
• Highly self-motivated with the ability to work well under pressure.
• Quality focused with an exceptional eye for detail.

Responsibilities

• Lead from the front as a role model for standards, duties, and dress code, overseeing daily team performance and growth.
• Train and develop the team with engaging sessions on competitors, campaigns, trends, and services.
• Balance driving sales with delivering authentic, hospitality-based service.
• Use live performance data to identify opportunities and hit team KPIs.
• Develop product knowledge across collection fits, fabrics, trims and trends.
• Present new ideas to motivate the team and drive new business.
• Oversee stock management and payroll with P&L awareness to optimise efficiencies.
• Ensure health, safety and security compliance across store operations.

Skills

Leadership

People management

Training & development

Sales mindset

Product knowledge

Customer service

Job description

We’re looking for an Assistant Manager to join our retail team based at our Flagship store on Oxford Street.

Reporting directly to the Head of Global Retail & Wholesale, you’ll play an essential role in the management of the store, both operationally and from a people perspective. Being a natural leader, you’ll both champion and inspire others in being the ultimate brand ambassador. The ideal candidate will have a passion for product whilst being proactive in keeping up to date with style trends.

Assisting with the management of the world’s first physical touch point store you’ll be responsible for ensuring an exceptional experience is delivered to all clients including after care. Our first, flagship store will be measure of the brand from the consumer, joining us will be the chance to play a part in building Manière De Voir’s industry reputation through executing a world class retail store.

KEY RESPONSIBILITIES

Leadership

• Leading from the front, you’ll be a role model for behaviour, standards, and dress code. Managing the teams’ daily duties, performance, and growth.
• Responsible for training and development, you’ll create and deliver inspiring training to enhance knowledge of competitors, campaigns, trends, services, etc
• Create a balance between driving sales and delivering authentic service.
• Using available data to better understand live performance and opportunities whilst achieving individual and team sales targets / KPIs.
• Taking responsibility of your own development and knowledge on each piece of the collection looking at fit, fabric, function, trims, & trend.
• Present new ideas with the objective to motivate others and drive new business
• Managing supplies and payroll with P&L in mind to optimise efficiencies.
• Ensure health, safety and security requirements are adhered to

Client & Store Experience

• Deliver a client experience which is engaging, emotional and in line with hospitality guidelines and interaction techniques. In turn, offering “best in class” service both in-store or at a distance.
• Ensuring “right product, right place, right time” through effective stock file management resulting in maximum sales and minimum stock loss.
• Ensure store standards are maintained whilst adhering to visual merchandising guidelines promoting the best brand image.
• Working closely with the allocators to manage inflow needs. Analysing trends by size, colour, and silhouette to make informed decisions.
• Collecting meaningful information throughout the client’s journey and inputting into the CRM system.
• Elevate the client's experience by providing useful insights into the local lifestyle trends (Theatre, arts, bar, etc), building a strong local network.

REQUIREMENTS

• 3 years’+ experience in retail management within a similar setting.
• Natural leadership skills, with proven experience of managing high performing, inspired teams.
• Challenging established thinking and championing new ideas to stakeholders in the business.
• Style conscious fashion enthusiast with exceptional knowledge of the industry
• Proven track record in delivering a world class client experience
• Strong work ethic and personal drive (Entrepreneurial mindset)
• Highly self-motivated with the ability to work well under pressure
• Quality focused with an exceptional eye for detail.