Store Manager

THE BODY SHOP; Bridgend; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading beauty retailer is seeking an inspirational leader for their store in Bridgend, UK. The role involves driving sales results, enhancing customer experience, and managing a dedicated team. Ideal candidates will have extensive experience in beauty retail and a passion for developing talent. Strong communication and operational skills are essential to succeed in this dynamic environment.

Qualifications

• Experience in beauty retail and people leadership.
• Ability to manage sales and performance targets.
• Experience using data for commercial decisions.
• Outstanding communication and operational skills.

Responsibilities

• Drive a customer-focused store experience.
• Control sales and performance targets.
• Manage stock effectively.
• Lead and develop the team.
• Adapt quickly to changes in the store environment.

Skills

Beauty retail experience

People leadership

Sales and performance target management

Team coaching

Data-driven decision making

Outstanding communication

Tools

IT skills

Job description

Overview

The Body Shop is a brand committed to generating positive economic, social and environmental impact. We pursue cruelty-free beauty, stand up for what we believe in, and strive to empower people while enriching our planet. Our activist roots guide our work—from iconic campaigns to our vegetarian products—current and future efforts to do things differently.

Your role in a nutshell

To be an inspirational leader with enthusiasm for our brand and belief in the way we do business. With extensive beauty retail expertise, you will drive the store and the team to deliver retail excellence, strong sales results and engaging customer experience.

More about the role

Customer Experience – Shape a customer-focused store experience by leading the team to drive engagement and bring the brand to life. Ensure the development of consumer loyalty to help build The Body Shop brand.

Delivery – Retail-related beauty expertise is highly desirable at management level. You should be able to control and meet sales and performance targets with strong planning and organizing skills. Possess exceptional stock management skills and the ability to monitor and manage change. Use the data provided to make sound commercial and business decisions to drive sales and people. Have full knowledge of the beauty market, competitors, and a passion for our products.

Teamwork and People Management – Our people are at the heart of everything we do. Seek individuals who can lead and work as part of a team, react quickly to problems, and communicate effectively to manage the store and customers. Demonstrate flexibility and responsibility as a role model who can attract and retain people who reflect the brand. Identify high-potential individuals and develop current team members to a high standard.

What we look for

• Experience in beauty retail and people leadership
• Able to control and meet sales and performance targets with strong planning and organising skills
• Experience using data to make sound commercial and business decisions
• Ability to work collaboratively within a feedback culture
• Team coaching and development
• Outstanding communication and operational skills
• Leadership skills to achieve personal and business success
• Good IT skills
• Flexibility to work across Sunday to Saturday

Talent Drivers

• Commerciality
• Collaborative skills
• Leadership
• Personal conduct
• Purpose