Store Manager

EE; Bognor Regis; On-site; GBP 28,000 - 32,000; Full time

Job summary

EE is seeking a Store Manager for its Bognor Regis location to lead a busy retail team and drive store performance.

You will manage daily operations, stock and visual merchandising, and monitor sales targets while delivering exceptional customer experiences. The role requires strong leadership, resilience, and a commitment to loss prevention and policy compliance.

Qualifications

• Strong customer focus to deliver consistently positive in-store experiences.
• Effective communication to lead teams and engage with customers and stakeholders.
• Experience in store management, supervising staff, managing schedules, and driving sales/operations.
• Knowledge of retail loss prevention practices to reduce shrinkage and safeguard assets.
• Proven leadership abilities including coaching, performance management, and team motivation.
• Good analytical and problem-solving skills with the ability to interpret sales data.
• Comfort with technology and mobile products; telecom or consumer electronics retail experience is a plus.
• Ability to work flexible hours, including weekends and holidays.
• Previous management or supervisory experience in retail is beneficial.

Responsibilities

• Lead and develop the store team, set clear performance expectations, and ensure exceptional customer experiences.
• Manage store operations, stock and visual merchandising, and monitor sales targets and KPIs.
• Handle escalated customer issues and drive customer satisfaction initiatives.
• Implement retail loss prevention processes and maintain safe, inclusive store environment.
• Collaborate with regional leadership to ensure policy compliance and operational excellence.

Skills

Customer focus

Communication skills

Store management

Loss prevention

Leadership

Analytical skills

Tech affinity

Flexible hours

Retail management experience

Education

Vocational qualification

Job description

Company Description

EE, part of BT Group, is the largest and most advanced mobile communications company in the UK, providing mobile and fixed services to consumers nationwide. The company operates the UK’s biggest and fastest mobile network and pioneered the country’s first superfast 4G service in 2012. With more than 550 retail stores and around 13,000 employees, EE focuses on creating an outstanding workplace and career opportunities across its locations. EE’s 4G coverage reaches most of the UK’s geography, with ongoing plans to expand further. The company has received multiple awards for network performance, including recognition from RootMetrics®, Mobile News Awards, Mobile Choice Consumer Awards, Mobile Industry Awards, and uSwitch Mobile Awards.

Role Description

This full-time, on-site Store Manager role is based in Bognor Regis. The Store Manager is responsible for leading and developing the store team, setting clear performance expectations, and ensuring exceptional customer experiences. Daily tasks include managing store operations, overseeing stock and visual merchandising, and monitoring sales targets and key performance indicators. The role also includes handling escalated customer issues, driving customer satisfaction initiatives, and implementing retail loss prevention processes. The Store Manager collaborates with regional leadership, ensures compliance with company policies, and maintains a safe, inclusive, and engaging store environment.

Qualifications

• Strong customer focus, with skills in Customer Satisfaction and Customer Service to deliver consistently positive in-store experiences.
• Effective Communication skills to lead teams, provide feedback, and engage confidently with customers and stakeholders.
• Experience in Store Management, including supervising staff, managing schedules, and driving sales and operational performance.
• Knowledge of Retail Loss Prevention practices to reduce shrinkage and safeguard store assets.
• Proven leadership abilities, including coaching, performance management, and team motivation in a retail environment.
• Good analytical and problem-solving skills, with the ability to interpret sales data and make informed decisions.
• Comfort with technology and mobile products; prior telecom or consumer electronics retail experience is an advantage.
• Ability to work flexible hours, including weekends and holidays, as required in a retail setting.
• Previous management or supervisory experience in retail and a relevant vocational qualification or equivalent experience are beneficial.