Store Manager

Starbucks Coffee Company; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as a Store Manager at a leading coffee company, where you'll empower your team and create memorable experiences for customers. In this dynamic role, you'll be responsible for driving store profitability, leading operations, and fostering a culture of inclusion and development. With no two days the same, you'll engage with your team, analyze performance data, and implement new initiatives to elevate the Starbucks experience. Join a community that values your voice and offers a supportive environment for personal and professional growth.

Benefits

28 days holiday

Free drinks and food on shift

Store bonus program

Bean stock options

Comprehensive training

Free bag of coffee each week

30% partner discount

Discounts with retailers

Life assurance

Employee Assistance Programme

Qualifications

• Experience in leading teams in retail or hospitality environments.
• Strong understanding of market dynamics and competition.

Responsibilities

• Lead store operations and manage team performance.
• Analyze data to improve customer and store performance.

Skills

Team Leadership

Retail Management

Data Analysis

Customer Service

Coaching and Development

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Forecasting Tools

Scheduling Tools

Job description

Job Description - Store Manager (250000200)

Job Number:

250000200

Job Posting

2 Jan 2025

Unposting Date

1 Feb 2025

Location

UK-England-BIR-Birmingham - Bullring - Upper (Store# 12441)

Starbucks - Store Manager

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.

We’ve got an exciting opportunity for you to join us as a store manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. As a leader at Starbucks, you will be empowered to treat the store as if it is your own business.

To be successful in the role, you’ll have previous experience in leading a team in a dynamic retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll understand your market, getting to know the competition and can identify opportunities to drive store profitability and your business forward. You’ll be an ambassador for our partner networks, making sure our partners know they belong.

The best part about this role is that no two days are ever the same! As a store leader, working in one of our dynamic stores, you’ll be setting the example and leading from the front on shift. A typical day could include:

• Executing the store operations through your team, on your scheduled shifts and on your days off, making sure opening, closing and weekends are covered by yourself and your team of partners.
• Analysing data and leveraging observations in store to inform decision making that improves both the customer and overall store performance.
• Working with your store leaders to use forecasting and scheduling tools to manage labour within the required budgets as well as recruitment of world-class and diverse talent that meets the store needs.
• Cascading and rolling out new initiatives to enable operational excellence and drive business results.
• Supporting the growth of your partners through performance and development, coaching and developing your team and building positive relationships to understand partner challenges, needs and aspirations.
• Setting challenging and realistic goals to drive engagement and improve partner performance.

Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.

All our retail store partners begin their careers with us by undertaking an introductory training programme which is led by our amazing in-store trainers and coaches and is designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

In return, we’ll offer you a competitive starting salary (in line with the national living wage) and benefits that include:

• 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year.
• Free drinks and food when you’re on shift.
• Our store bonus program.
• Bean stock options for all partners (own part of Starbucks!).
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself).
• A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise.
• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform.
• Life assurance.
• Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit).
• A free 24/7 Employee Assistance Programme available to you and your family.
• Recognition schemes and monetary awards for long service, WOWing customers and your fellow partners.
• Great long-term career opportunities in store and support center.

So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.

What is our process?

Application > CV review > first stage interview > second stage interview > offer and onboarding.

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.

Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more.