Assistant Store Manager

Vision Express; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support daily operations and team management. This role involves ensuring excellent customer service, achieving sales targets, and maintaining high standards of store presentation. You will play a key role in creating a positive work environment and assisting with administrative tasks. If you have strong leadership skills, a passion for customer service, and the ability to work under pressure, this is a fantastic opportunity to make a real impact in a dynamic retail setting.

Benefits

Sales and performance-based bonus

Competitive pension scheme

Private Medical Cover

Life Assurance - 4 x salary

Free eyewear annually

Employee Assistance Program

33 days annual leave

Flexible health-related benefits

Flexible lifestyle benefits

Discounts for friends and family

Qualifications

• Strong leadership and management skills to support colleagues.
• Exceptional attention to detail for accurate customer records.

Responsibilities

• Support Store Manager in daily operations and team management.
• Assist with stock ordering, cash handling, and reporting.

Skills

Leadership and management skills

Communication and rapport building

Attention to detail

Teamwork

Ability to work under pressure

Confidence and enthusiasm

Sales performance analysis

Training and coaching

Job description

Role overview

As an Assistant Store Manager at Vision Express, you’ll support the Store Manager in overseeing the daily operations of the store. This can include managing the team, ensuring excellent customer service, achieving sales targets, and maintaining the high standards of visual merchandising and store presentation.

You’ll assist with administrative tasks such as stock ordering and management, cash handling and reporting. You’ll play a key role in creating a positive and productive work environment, ensuring the store meets the business objectives. All our colleagues play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective eyecare and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle.

Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.

Who are we?

We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!

Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.

Who is the perfect candidate?

• Show strong leadership and management skills to be able to support your colleagues in store
• Great communication and rapport building to translate professional terminology into language understanding to patients
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
• Teamwork with colleagues across the whole store team, including our Eye Care Professionals, Optical Assistants and Management
• The ability to work under pressure and handle challenging situations in a fast-paced retail environment
• Confidence, passion, drive and enthusiasm
• Monitor and analyse sales performance data to identify areas for improvement
• Training and coaching sessions with your colleagues in store, to ensure everybody is working to the best of their ability and towards our mission to help customers ‘See More and Be More’.

Anything else you should know?

• Sales and performance-based bonus
• Targeted incentives
• Competitive pension scheme
• Private Medical Cover for you
• Life Assurance - 4 x your basic annual salary
• Free eyewear annually with eligibility from day one of joining us!
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation
• Discounts throughout the year for your friends and family
• Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between
• 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
• Flexible health related benefits, such as Health Cash plan, Additional Life Cover, Critical Illness cover and Dental Plan
• Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels
• Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme
• And so much more!