Assistant Store Manager Customer Experience -Soma

Chico's; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support the Store Manager in fostering a customer-centric sales culture. This role involves managing sales, overseeing operational activities, and developing a high-performance team. Ideal candidates will possess strong leadership and communication skills, along with a passion for delivering exceptional customer experiences. Join a dynamic team that values innovation and collaboration, and be part of a rewarding retail environment where you can grow and thrive.

Qualifications

• 2+ years of retail management experience preferred.
• Strong customer service and leadership skills are essential.

Responsibilities

• Assist Store Manager in promoting a customer-focused sales culture.
• Manage sales, asset protection, and human resources effectively.

Skills

Retail Management

Customer Service

Leadership

Communication Skills

Organizational Skills

Multitasking

Education

High School diploma or equivalent

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Assistant Store Manager supports the Store Manager in promoting a customer and product-focused sales culture, ensuring all store operations align with our values and guiding principles. Responsibilities include managing sales, asset protection, and human resources to deliver excellent customer experiences and maximize profitability. We love what we do and believe our teams are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyze sales reports and KPIs to identify business needs; collaborate with Store Manager to execute sales strategies.
• Set clear expectations and hold team accountable for achieving brand, performance, and behavior standards.
• Manage payroll and supply budgets.
• Oversee operational activities such as scheduling, inventory, opening/closing duties, and merchandise flow.
• Handle financial activities including cash handling, price changes, and register transactions accurately.
• Ensure compliance with laws, loss prevention policies, and operational procedures; train associates accordingly.
• Manage inventory receipt, dispatch, replenishment, and physical inventories.
• Maintain visual presentation, organization, and facility upkeep.
• Develop a high-performance sales team to meet sales and productivity goals.
• Train and coach staff on product knowledge and sales techniques.

Building High Performing Teams

• Motivate and inspire the team, fostering a shared vision and core values.
• Promote inclusive, collaborative problem-solving.
• Communicate effectively with the team and Store Manager to lead positive change.
• Seek personal development opportunities and feedback to enhance leadership skills.

Customer Experience

• Model and promote the Most Amazing Personal Service (MAPS) standards, ensuring a seamless omni-channel experience.
• Utilize sales techniques and product knowledge to assist customers and recommend merchandise.
• Resolve customer concerns promptly.
• Ensure efficient register operations, including payments, returns, and security.
• Maintain consistent communication with customers through loyalty programs and sign-ups.

Talent Management

• Assist in recruiting, hiring, and developing high-performing team members.
• Support training programs and evaluate team performance.
• Address HR issues in partnership with the Store Manager.
• Drive employee engagement through recognition and rewards.
• Ensure adherence to employment policies and practices.
• Perform other duties as assigned.

Qualifications:

• High School diploma or equivalent
• 2+ years retail management experience preferred
• Must be 18 years or older
• Excellent communication skills
• Ability to adapt to technology
• Proven customer service and leadership skills
• Strong organizational and multitasking abilities
• Knowledge of store operations
• Effective communication with customers and staff
• Reliable attendance and flexible schedule including nights, weekends, and holidays

Physical Requirements:

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We welcome applications from all qualified candidates. Accommodation requests for disabilities are available upon contact with your local Store Manager.

Location: 5219 The Summit Birmingham

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category.