Store Manager

OKA; Bicester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading furniture and homeware retailer is seeking a Store Manager for their new Bicester location. The ideal candidate will have a passion for interior design, outstanding leadership skills, and a proven track record in a retail environment. This role involves overseeing daily operations, managing a team, and ensuring exceptional customer service. The company values creativity and teamwork, offering a unique opportunity to build a welcoming shopping experience.

Benefits

33 days holiday including bank holidays

Enhanced Maternity Pay

Discretionary company Bonus Scheme

Employee Assistance Programme

Company pension scheme

Life assurance cover

Free eye tests

Cycle to work scheme

Interest-free travel loans

Social events and wellbeing centre

Qualifications

• Experienced in luxury furniture or homeware retail.
• Confident communicator with strong leadership skills.
• Flexible with working hours and ability to motivate team.

Responsibilities

• Organising daily activities and operational requirements of the store.
• Leading store teams to exceed targets and KPIs.
• Role-modelling exceptional customer service.

Skills

Customer Service

Leadership

Team Management

Communication

Motivation

Education

Proven track record as a retail Store Manager

Job description

Join to apply for the Store Manager role at OKA

Continue with Google Continue with Google

3 days ago Be among the first 25 applicants

Join to apply for the Store Manager role at OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 13 stores across the UK, an established Interior Design and Trade business, a mail-order service and a thriving website.

We are currently looking to recruit a full-time Store Manager to support our Retail Team, based at our brand-new concession in Bicester Avenue Garden Centre. OKA Bicester is our fourth concession, following the successful introduction of the brand into the renowned Hoopers Department Store in Tunbridge Wells, Kent, and more recently, the opening of an OKA concession within the Redbrick department store near Leeds.

ABOUT US

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Store Manager with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

Reporting directly to the Retail Director, the Store Manager is responsible for the management and performance of our new OKA retail space. The Store Manager will support the business in preparing our Bicester store for opening in June 2025 and will be responsible for managing all sales and operational requirements of the store. Supported by your Retail Director and the broader Retail team, you will lead and deliver best-in-class customer experience, while driving sales by empowering the store team to surprise and delight our customers.

KEY RESPONSIBILITIES

Store Operations:

• Organising and executing all general daily activities and operational requirements of the store

• Proactively motivating and leading the store teams to exceed targets and KPIs

• Working with our Visual Merchandising team to update and maintain exceptional standards of store presentation and organisation

• Working with Business Leads to ensure smooth operations

Customer Service:

• Role-modelling the provision of exceptional customer service to OKA customers

• Leading the store teams to deliver the highest possible standards of customer service - both face to face and via phone - in the most efficient and effective manner

• Establishing meaningful, long-term relationships with our customers via clienteling and customer loyalty initiatives

People and Culture:

• Maintaining a key presence on the shopfloor to role model excellent service standards

• Recruitment and onboarding of a passionate, dedicated and dynamic retail store team

• Managing store staffing levels, workload and schedule

• Managing store team performance and leading them to achieve revenue targets and objectives

• Provision of training, learning and development and regular performance reviews for your retail store team to support their professional development

• Creating a culture of recognition within your store team, celebrating achievements and contributing to high levels of morale and employee engagement

• Responsibility for legal compliance and health and safety

• Partnering with our Trade, Interior Design and Marketing departments, to provide open and welcoming support with sales, customer queries and hosting a regular schedule of campaigns and events

• Role-modelling our Company Values and Behaviours

OUR VALUES

• Put the Customer First - provides exceptional internal and external customer service at all touchpoints

• Be In It Together - approachable, personable, committed to shared success

• Think Big - creative, innovative, solutions orientated

• Own It - curious, persistent, drives results

• Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity

ABOUT YOU

• Experienced retail Store Manager with proven track record, ideally gained within a luxury furniture or homeware retail environment

• Confident communicator with excellent interpersonal skills

• Natural flair for interiors and store merchandising

• Experience and enthusiasm for high-end retail environments

• Extensive selling skills and the ability to motivate others

• Flexible approach to working hours as the sector demands

• Tenacious, hardworking and reliable

• Strong leadership, management, and organisational skills

• Passion for the OKA brand

OUR BENEFITS PACKAGE

• 33 days holiday (including bank holiday entitlement), plus Length of Service increases

• Day off for your birthday

• Enhanced Maternity Pay

• Employee Assistance Programme

• Eligibility for a discretionary company Bonus Scheme

• Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.

If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Furniture and Home Furnishings Manufacturing

Referrals increase your chances of interviewing at OKA by 2x

Get notified about new Store Manager jobs in Bicester, England, United Kingdom.

Bicester, England, United Kingdom 1 week ago

Bicester, England, United Kingdom 1 week ago

Store Manager (M/F) - OPENING - Bicester (UK) - CDI full time

Bicester, England, United Kingdom 1 week ago

Bicester, England, United Kingdom 2 weeks ago

Bicester, England, United Kingdom 1 week ago

Store Manager - Bicester Village (m/w/d)

Bicester, England, United Kingdom 2 weeks ago

Assistant Store Manager (M/F) - OPENING - Bicester (UK) - CDI full time

Bicester, England, United Kingdom 1 week ago

Bicester, England, United Kingdom 4 days ago

Oxford, England, United Kingdom 5 days ago

Oxford, England, United Kingdom 1 week ago

Oxford, England, United Kingdom 6 days ago

Oxford, England, United Kingdom 2 days ago

Store Supervisor, FT (40 Hours) - Bicester

Bicester, England, United Kingdom 1 week ago

Bicester, England, United Kingdom 1 week ago

Oxford, England, United Kingdom 1 week ago

Oxford, England, United Kingdom 4 months ago

Oxford, England, United Kingdom 6 days ago

Banbury, England, United Kingdom 2 weeks ago

Bicester, England, United Kingdom 4 days ago

Oxford, England, United Kingdom 6 days ago

Banbury, England, United Kingdom 1 week ago

Buckingham, England, United Kingdom 3 days ago

Retail Assistant Store Manager (Oxford Westgate)

Oxford, England, United Kingdom 1 week ago

Oxfordshire, England, United Kingdom 1 month ago

Milton Keynes, England, United Kingdom 1 month ago

Oxford, England, United Kingdom 2 months ago

Bicester, England, United Kingdom 5 days ago

Bicester, England, United Kingdom 3 days ago

Customer and Trading Manager - Convenience

Bicester, England, United Kingdom 5 days ago

Tring, England, United Kingdom 4 days ago

Oxford, England, United Kingdom 3 months ago

Bicester, England, United Kingdom 1 week ago

Milton Keynes, England, United Kingdom 6 days ago

Bicester, England, United Kingdom 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.