Store Leader: Drive Sales & Style

Glassworks London; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Glassworks London is seeking a Retail Store Manager to own the commercial performance, customer experience, team capability and daily operation of a Glassworks store. This role leads service and selling from the floor and ensures VM standards, stock accuracy and strong customer relationships.

You will coach the team, maintain store standards, and drive local customer growth through events and clienteling. Store Managers are expected to deliver measurable KPIs and a consistently excellent

Qualifications

• Strong shop-floor selling and customer service ability.
• Commercial awareness with KPI focus.
• Experience coaching or developing team members.
• VM, standards and store-presentation instincts.
• Stockroom, replenishment and operational discipline.
• Assertive, fair approach to addressing underperformance.
• Calm ownership and clear communication.
• Interest in local customer growth and events.

Responsibilities

• Store sales, KPIs and daily commercial priorities.
• Active selling, styling, fitting-room service and customer experience.
• Team coaching, feedback, standards and daily floor leadership.
• Visual merchandising execution, maintenance and store presentation.
• Stockroom standards, replenishment, deliveries, transfers and stock accuracy.
• Opening/closing standards, handovers, escalation and store readiness.
• Recruitment, trials, onboarding and training of store team members.
• Local customer development, VIP/clienteling, review management and events.

Skills

Shop-floor selling

Customer service

Commercial awareness

KPIs

Team coaching

VM awareness

Stockroom operations

Ownership

Job description

Glassworks London is seeking a Retail Store Manager to own the commercial performance, customer experience, team capability and daily operation of a Glassworks store. This role leads service and selling from the floor and ensures VM standards, stock accuracy and strong customer relationships.

You will coach the team, maintain store standards, and drive local customer growth through events and clienteling. Store Managers are expected to deliver measurable KPIs and a consistently excellent