Retail Store Manager - Shoreditch

Glassworks London; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary of £30,000 plus commission

Growth opportunities within the brand

Job summary

Glassworks London is seeking a Store Manager for our Shoreditch boutique. In this role, you'll lead the store with energy, ensuring sales targets are met while delivering outstanding customer service. Strong leadership and commercial instinct are crucial, along with a passion for fashion.

The position offers a salary of £30,000 plus commission, with opportunities for progression as Glassworks grows internationally. Join us and help shape a memorable retail experience!

Qualifications

• Experience managing a retail team and achieving sales targets.
• Ability to coach and develop team members effectively.
• Passion for fashion and strong customer service skills.

Responsibilities

• Lead the shop floor through confident selling and customer engagement.
• Deliver and exceed sales targets.
• Manage team performance with clear standards and feedback.
• Recruit and develop capable sales staff.

Skills

Retail management or senior supervisory experience

Proven track record on KPIs

Strong leadership skills

Commercial instinct

Job description

About Glassworks

Glassworks London is an independent women's fashion brand founded in 2010. Our design‑led boutiques are refreshed weekly with small runs of new‑season fashion. We’re growing fast, with five London boutiques, a store in Brighton, and our sights set on the US. We’re building a brand for the long term, and we want people who want to grow with us.

The Role

We’re hiring a Store Manager for our Shoreditch boutique. A natural leader who runs the floor with energy, knows their numbers inside out, and turns every visit into a sale. This is a commercial, customer‑facing role. Your focus is sales and service, building a team and a store experience that keeps our customers coming back.

What you’ll be doing

• Leading from the shop floor through confident selling, styling and customer engagement
• Delivering and exceeding weekly and monthly sales targets
• Coaching your team daily to strengthen their selling, styling and conversion
• Managing team performance directly, with clear standards and honest feedback
• Recruiting and developing a team of confident, capable sellers
• Running rotas, stock and visual merchandising to keep the store trading at its best

Your KPIs

• Weekly and monthly sales vs target
• Conversion
• ATV and UPT
• Labour cost as a percentage of sales

Who you are

• A natural seller, and the kind of presence customers remember
• Commercially sharp, with the experience of carrying a target and hitting it
• A confident people manager who leads with clarity and holds a standard
• Decisive, self‑directed, and energised by a fast pace
• Genuinely passionate about fashion, styling and great retail

What we’re looking for

• Retail management or senior supervisory experience
• A proven track record on KPIs, with the numbers to show for it
• Strong leadership and people management skills
• Sharp commercial instinct and confident decision‑making

What we offer

• £30,000 salary + commission
• Real ownership of a store, with clear progression as the brand grows internationally

Glassworks London is an equal opportunities employer and welcomes applications from all backgrounds.