Boutique Retail Supervisor: Lead, Sell & Elevate Style

Glassworks London; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

Glassworks London is seeking a Retail Supervisor to support the Store Manager and lead day-to-day shop operations. This role requires a strong seller with shift-level ownership and the ability to drive service, VM standards and stock control.

The Supervisor will help lead the shop floor, coach the team, and ensure customer-focused selling while maintaining commercial activity and brand standards.

Qualifications

• Strong retail, fashion, boutique, lifestyle or hospitality experience.
• Confident selling and customer engagement.
• Good styling and product instincts.
• VM and store presentation awareness.
• Maturity, reliability and pace.
• Ability to support others without taking over.
• Calm judgement and good escalation.
• Interest in progressing within retail leadership.

Responsibilities

• Strong customer service, styling and fitting-room support.
• Active selling, add-ons and basket-building.
• Supporting the Store Manager with daily priorities and trade focus.
• Whole-floor awareness: customers, team, standards, stock and risks.
• Maintaining VM, rails, tables, fitting rooms, till area and stockroom standards.
• Supporting replenishment, deliveries and stock accuracy.
• Opening/closing and handover responsibilities where assigned.
• Coaching, prompting and supporting Style Advisors.
• Escalating customer, stock, safety, facilities or people issues early.
• Supporting the Retail Store Manager with local customer development, VIP/clienteling, review management, in-store customer events and community activity.

Skills

Strong selling

Customer engagement

VM & store presentation

Coaching team

Calm judgement

Job description

Glassworks London is seeking a Retail Supervisor to support the Store Manager and lead day-to-day shop operations. This role requires a strong seller with shift-level ownership and the ability to drive service, VM standards and stock control.

The Supervisor will help lead the shop floor, coach the team, and ensure customer-focused selling while maintaining commercial activity and brand standards.