Store Leader: Deliver World-Class Customer Experience

Starbucks Corp.; Southampton; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

28 days holiday (incl. bank holidays)

Free drinks and one food item on shift

Bean stock options for all partners

Comprehensive training and access to..

30% partner discount on food/bev/merch

Perks at Work discounts

Life assurance

Interest-free Home Sweet Loan

Employee Assistance Programme

Job summary

Starbucks Coffee Company in the UK is seeking an Assistant Store Manager to join our Southampton Hedge End team. You will lead shifts, drive commercial performance and ensure exceptional guest experiences, while partnering with the store leadership team to meet brand standards.

You will coach partners, manage rosters, and take ownership of health and safety, stock and customer service excellence. This role offers progression within a global coffeehouse brand and a supportive training programme.

Qualifications

• Experience leading a team in a fast-paced retail or hospitality setting.
• Ability to translate metrics into actionable improvements and drive KPIs.

Responsibilities

• Lead shifts to deliver outstanding customer experience and commercial results.
• Manage workforce deployment and staffing to optimise operations.
• Coach and develop partners, recognise achievements and escalate issues as needed.
• Act as duty manager when scheduled, ensuring safety and brand standards.
• Use data from sales and operations to improve shift performance and guest satisfaction.

Skills

Leadership

Team management

Customer service

Commercial acumen

Job description

Starbucks Coffee Company in the UK is seeking an Assistant Store Manager to join our Southampton Hedge End team. You will lead shifts, drive commercial performance and ensure exceptional guest experiences, while partnering with the store leadership team to meet brand standards.

You will coach partners, manage rosters, and take ownership of health and safety, stock and customer service excellence. This role offers progression within a global coffeehouse brand and a supportive training programme.