Store Leader—Customer Experience & Team Growth

AESOP; Greater London; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Product discount

Cycle to work

In‑house training

Store performance bonus

LinkedIn Learning access

Headspace mindfulness

Employee assistance

Job summary

AESOP is seeking a Store Manager in Greater London to lead a high‑performing retail team and deliver outstanding customer experiences. You will drive sales, manage local marketing and clientelling, and choreograph daily operations to ensure excellent store performance.

You will motivate and develop a team, foster an inclusive environment, and maintain strong product knowledge across skincare and related categories. This hands‑on role requires weekend availability and on‑site leadership.

Qualifications

• Experience leading customer‑facing teams in a retail environment.
• Track record of driving sales and commercial results.
• Proven ability to coach teams and foster inclusive, safe work practices.
• Empathy to manage relationships and support colleagues.
• Open mindset with curiosity, listening and inclusive decision making.
• Strong communication, problem solving and merchandising skills.
• Knowledge of skincare is advantageous.
• Knowledge of hair/body/fragrance/home categories is advantageous.
• Proficient with Microsoft Office suite.

Responsibilities

• Lead and develop a team of Retail Consultants to deliver memorable customer experiences.
• Oversee store budgeting, local marketing and client base development.
• Drive sales performance while creating an inclusive, psychologically safe workplace.
• Plan daily operations and scheduling, including weekend shifts, with attention to detail.

Skills

Management

Sales skills

Team leadership

Empathy

Curiosity & listening

Communication & problem solving

Skin care knowledge

Hair/Body/Fragrance knowledge

MS Office

Job description

AESOP is seeking a Store Manager in Greater London to lead a high‑performing retail team and deliver outstanding customer experiences. You will drive sales, manage local marketing and clientelling, and choreograph daily operations to ensure excellent store performance.

You will motivate and develop a team, foster an inclusive environment, and maintain strong product knowledge across skincare and related categories. This hands‑on role requires weekend availability and on‑site leadership.