Aesop Store Manager, London - Talent Community

AESOP; Greater London; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Product discount

Cycle to work

In‑house training

Store performance bonus

LinkedIn Learning access

Headspace mindfulness

Employee assistance

Job summary

AESOP is seeking a Store Manager in Greater London to lead a high‑performing retail team and deliver outstanding customer experiences. You will drive sales, manage local marketing and clientelling, and choreograph daily operations to ensure excellent store performance.

You will motivate and develop a team, foster an inclusive environment, and maintain strong product knowledge across skincare and related categories. This hands‑on role requires weekend availability and on‑site leadership.

Qualifications

• Experience leading customer‑facing teams in a retail environment.
• Track record of driving sales and commercial results.
• Proven ability to coach teams and foster inclusive, safe work practices.
• Empathy to manage relationships and support colleagues.
• Open mindset with curiosity, listening and inclusive decision making.
• Strong communication, problem solving and merchandising skills.
• Knowledge of skincare is advantageous.
• Knowledge of hair/body/fragrance/home categories is advantageous.
• Proficient with Microsoft Office suite.

Responsibilities

• Lead and develop a team of Retail Consultants to deliver memorable customer experiences.
• Oversee store budgeting, local marketing and client base development.
• Drive sales performance while creating an inclusive, psychologically safe workplace.
• Plan daily operations and scheduling, including weekend shifts, with attention to detail.

Skills

Management

Sales skills

Team leadership

Empathy

Curiosity & listening

Communication & problem solving

Skin care knowledge

Hair/Body/Fragrance knowledge

MS Office

Job description

Role purpose

As Store Manager, you will embody our desire to engage, listen and guide customers to products that are relevant to them. Through passionate and focused leadership, you will motivate and develop your team to create memorable, inclusive customer experiences that drive overall store performance.

Working on-site, including some weekend working, you will be responsible for budgeting, store‑specific marketing, and building the store's client base, as well as choreographing the daily activities of a team of Retail Consultants. The successful candidate will be a skilled professional, able to grace this role with diligence, passion, and an unwavering commitment to excellence.

What we are looking for

• Management experience within customer service environment
• Proven track record of effective selling skills and ability to drive commercial outcomes
• History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
• Demonstrated ability to utilise empathy to manage interpersonal relationships
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Strong communication, problem‑solving, commercial acumen and merchandising skills
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)
• Computer literacy encompassing strong familiarity with Microsoft Office suite

What’s on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through volunteering and matched giving programs.

Employee benefits include -

• Up to 50% product discount
• Cycle to work scheme
• In‑house Product and Core skills training
• Competitive bonus opportunity based on Store performance
• Suite of options to aid development, including complimentary access to LinkedIn Learning
• Access to employee assistance programmes and complimentary subscription to Headspace mindfulness

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

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