Store Leader: Customer Care & Operations

Boots UK; Cardiff; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Employee discount

Discretionary annual bonus

Enhanced maternity/paternity/adoption

Flexible benefits scheme

Wellbeing support

Job summary

Boots UK is seeking an Assistant Manager in Cardiff to lead a store team, deliver strong performance and exceptional customer care. You’ll coach the team, manage day-to-day operations, and drive compliant, safe store standards while focusing on growth and commercial results.

You’ll work hands-on on the shop floor, report into Store Manager, and play a key role in shaping the customer and patient experience while ensuring smooth store operation and people development.

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to take ownership of performance and drive a team to deliver results.
• Inspire and coach others, and manage performance.
• Strong organisational skills including planning rotas, managing absence and prioritising workload.
• Clear understanding of compliance, safety and operational standards.
• A collaborative personality, able to succeed in a team-centered environment.
• Confidence using systems, reports and data to make decisions.
• Passionate about delivering both excellent customer care and commercial outcomes.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment where people feel confident, capable and motivated.
• Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals.
• Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload.
• Maintain high standards across the store - ensuring it is clean, safe and easy to shop.
• Take ownership of stock availability, cost control and loss prevention.
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments.
• Use data, reports and in-store insight to identify opportunities and take action.
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance.

Skills

Team leadership

Customer service

Coaching

Organisational skills

Compliance and safety

Data-driven decisions

People development

Education

NVQ2 in Pharmacy Services (UK)

Willingness to pursue Pharmacy qualification

Tools

POS systems

Excel / Reports

Pharmacy software

Job description

Boots UK is seeking an Assistant Manager in Cardiff to lead a store team, deliver strong performance and exceptional customer care. You’ll coach the team, manage day-to-day operations, and drive compliant, safe store standards while focusing on growth and commercial results.

You’ll work hands-on on the shop floor, report into Store Manager, and play a key role in shaping the customer and patient experience while ensuring smooth store operation and people development.