Store Lead: Elevate Customer Experience & KPIs

Sweaty Betty; Braintree; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Generous clothing allowance

Seasonal uniform allowance

Excellent training & development

Quarterly bonuses

60% off Sweaty Betty merchandise

25 days holiday

Refer a Friend bonus

Season Ticket Loan

Access to Retail Trust

Health Cash Plan

Wolverine Worldwide discount

Enhanced Family Leave

People Pension

Job summary

Wolverine Worldwide is seeking a proactive retail teammate to support the store management team in day-to-day operations, including opening and closing, cash handling, stock control, merchandising and maintaining a clean, well-presented store. You will deliver authentic customer service, share product knowledge, and help achieve sales goals while upholding health and safety standards and company policies.

This role offers generous benefits, a clothing allowance, training and development, and an

Qualifications

• Demonstrated retail sales success.
• Experience in customer-facing role.
• Supervisory experience preferred, not essential.

Responsibilities

• Support store management in opening/closing, cash-handling and stock control.
• Maintain merchandising and a clean, well-presented store.
• Be a role model with a positive attitude and strong product knowledge.
• Deliver authentic customer service to create memorable experiences.
• Help achieve sales goals and drive store performance.
• Maintain compliance with company policies, health and safety, and inventory management.
• Take ownership of stock management and execute visual merchandising guidelines.

Skills

Retail sales

Customer-facing

Supervisory experience

Fast-paced environment

Flexible schedule

Brand passion

Education

High School diploma or equivalent

Job description

Wolverine Worldwide is seeking a proactive retail teammate to support the store management team in day-to-day operations, including opening and closing, cash handling, stock control, merchandising and maintaining a clean, well-presented store. You will deliver authentic customer service, share product knowledge, and help achieve sales goals while upholding health and safety standards and company policies.

This role offers generous benefits, a clothing allowance, training and development, and an