Store Host

TN United Kingdom; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in the retail sector is seeking enthusiastic individuals to join their customer service team. This role emphasizes creating exceptional shopping experiences through proactive engagement and a deep understanding of customer needs. Ideal candidates will embody the brand's values, ensuring every interaction is memorable and tailored to individual preferences. With a commitment to excellence, you will not only meet but exceed customer expectations while fostering professional relationships within the retail community. If you are passionate about customer service and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Engage confidently with customers and team members.
• Provide feedback to enhance service levels.

Responsibilities

• Act as the first point of contact for customers.
• Deliver an extraordinary experience for all customers.

Skills

Customer Service

Communication Skills

Problem Solving

Flexibility

Job description

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• Act as the first point of contact for customers
• Be proactive in approaching customers
• Deliver an extraordinary experience for all customers
• Be curious to identify customer needs, meet these expectations, and use spontaneity to offer an experience above and beyond
• Handle customer complaints effectively and compassionately, knowing when to refer them to an appropriate member of the Management Team
• Share expert knowledge and passion for other areas within Selfridges with customers and colleagues
• Make, tell, and share stories

A Bit About You

• Engage clearly, confidently, and professionally with all customers, team members, and managers
• Become an ambassador for the Selfridges brand through networking and developing professional relationships within the retail community
• Be flexible in meeting customer demands, ensuring each customer receives a bespoke shopping experience
• Go above and beyond to exceed customer expectations, taking the initiative to provide additional services when appropriate
• Understand and demonstrate international etiquette to cater to every client and reflect behaviors accordingly
• Provide feedback from customers to the wider team to enhance service levels