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Guest Relations Host

Park Plaza

London

On-site

Full time

Yesterday

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Job summary

Join a leading hospitality company as a Guest Relations Host in London. You will provide exceptional service, enhance guest experiences, and support VIP guests. Enjoy a competitive salary, wellness days, and numerous employee benefits, including discounted hotel rates and a pension plan.

Benefits

30 days of holiday per year

Heavily discounted hotel rates

F&B discounts

Two free meals per day

Access to 40% of pay before payday

Recommend a friend scheme

Gym discounts

Free cycling lessons

24/7 employee assistance programme

Annual Staff parties and events

Qualifications

Previous experience as a Guest Relations Host or Receptionist in a hotel.
Strong operational knowledge of procedures.

Responsibilities

Ensure exceptional service for guests and resolve issues.
Lead by example and inspire the team with outstanding service.

Skills

Customer Service

Communication

Teamwork

Tools

Opera

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4 days ago Be among the first 25 applicants

Join to apply for the Guest Relations Host role at Park Plaza

At Park Plaza, authenticity is at the heart of everything we do. The friendly face of Park Plaza, you will do more than just welcome our guests.

Just a 5-minute walk from Waterloo Station, Park Plaza Waterloo has 494 guest rooms with 6 Meeting rooms for up to 150 delegates theatre style!

The key role for you as our Guest Relations Host will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.

As a Guest Relations Host You Will Receive

Salary: £ 13.31 per hour plus great benefits
Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
F&B discounts at our restaurants and bars (for your whole party)
Two free meals per day
Access to 40% of your pay before payday through Wagestream
Recommend a friend scheme – up to £750!
Vitality at work scheme with great gym discounts & more
Ride to Work scheme & free cycling lessons
24/7 employee assistance programme
Rota given 2 weeks in advance
Departmental productivity & service incentive scheme
Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
Free dry cleaning for work uniform
Annual Staff parties and events
Company pension plan & award-winning training

We are looking for a Guest Relations Host who will:

Create opportunities to go above and beyond for our guest and make their stay memorable
Inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
Take pride in ensuring our guests have a seamless experience through face to face, telephone and email communications
Be the first point of contact for our long-stay guests, meet and greet, and regularly check in.
Strive to provide the best service possible with every interaction with our guests from check-ins to simply answering the phone
Enjoy collaborating with other departments
Have full operational knowledge of all procedures, with a strong working knowledge of Opera
Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
Has previous experience as a Guest Relations Host or Receptionist in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Design, Art/Creative, and Information Technology
Industries
Hospitality

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