Host

Accor Hotels; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading luxury hotel as a Host, where you will create memorable experiences for guests. In this role, you will manage guest interactions, ensure satisfaction, and maintain high service standards. The ideal candidate will possess excellent communication skills and a passion for exceptional service in a prestigious environment.

Benefits

28 days holiday

Staff meals

Free uniform dry cleaning

Pension contributions

Sick pay

Life insurance

Employee discounts

International development opportunities

Qualifications

• Clear and effective communication in English, both verbal and written.
• Enthusiasm and commitment to excellent service.
• Proven ability to surprise and delight guests.

Responsibilities

• Greet and welcome guests, ensuring an excellent guest experience.
• Manage guest queries, bookings, and special requests efficiently.
• Maintain knowledge of menu, products, and promotions.

Skills

Communication

Attention to detail

Teamwork

Flexibility

Time management

Job description

Company Description

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour, and extraordinary adventure. Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses.

This Grade II* Edwardian building has been transformed into a spectacular venue for celebrations, featuring fine dining, lively bars, wellness and beauty therapies, luxurious suites and rooms, and versatile event spaces. Within these storied walls, where legendary statesmen and women once shaped history, guests are now invited to discover new emotions and connections.

At Raffles, you arrive as a guest, leave as a friend, and return as family.

Job Description

Scope Of Position

The Host will greet and welcome guests, serve them in a friendly, timely, and efficient manner to ensure an excellent guest experience. They will need extensive knowledge of menu offerings and systems informatics, maintain a clean workspace, and communicate with reservations teams regarding bookings and special requests.

Supporting team members and providing guest feedback to management are also key responsibilities.

Responsibilities

Operation

• Manage guest queries, bookings, and special requests efficiently.
• Maintain knowledge of menu, products, and promotions.
• Follow reporting procedures for issues.
• Adhere to grooming standards, including uniform, cleanliness, and personal hygiene.
• Assist callers courteously, take messages accurately, and pass them promptly.
• Know the restaurant's seating arrangements.
• Accompany guests to their tables and ensure their welfare.
• Orient guests about the restaurant, its concept, food, and art exhibits.
• Comply with security, fire, health, and safety regulations.
• Practice sustainable waste management and purchasing daily.
• Perform additional duties as required, including working in different departments.

Health and Safety

• Report and rectify hazards immediately.
• Be familiar with emergency procedures.
• Ensure safety of persons and property, adhering to laws and regulations.
• Promote health and safety awareness within the department.

Qualifications

Essential

• Clear and effective communication in English, both verbal and written.
• Enthusiasm and commitment to excellent service.
• Proven ability to surprise and delight guests.
• Attention to detail and teamwork skills.
• Flexibility in work situations.
• Ability to perform under pressure with high service standards.
• Strong time management and professional appearance.

Desirable

• Experience in luxury hotel environments with standards such as LQA or Forbes 5*.

This document reflects the current job content and may change with operational needs; any changes will be discussed with the employee.

Additional Information

Why join our Raffles team?

Enjoy benefits including 28 days holiday, staff meals, free uniform dry cleaning, pension contributions, sick pay, maternity/paternity/adoption pay, life insurance, employee assistance programs, travel schemes, recognition gifts, paid leave for moving or charity work, learning programs, team events, employee discounts, and international development opportunities.

What are the Raffles Values?

Be You: Show creativity and enthusiasm.

Be Kind: Demonstrate humility and generosity.

Be Happy: Spread joy and positivity.

Be Confident: Share knowledge openly.

Have Your Purpose: Make a meaningful impact through responsibility.