Lead Food Hall Manager

Sainsbury's Limited; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Pension

Sainsbury’s share scheme

Wellbeing support

Cycle to Work

Job summary

Sainsbury's in the United Kingdom is seeking a Food Manager to lead in-store operations, role- model high standards, coach teams, ensure compliant processes, and deliver outstanding customer service while maintaining store standards.

You will manage performance, scheduling, and pay, stepping in to run the store when needed, and drive KPI results across sales, stock availability and customer satisfaction to create a first‑choice shopping experience.

Qualifications

• Track record of delivering exceptional customer experiences and coaching others to raise the bar.
• Experience leading teams in a dynamic, customer-facing environment with high performance.
• Proven ability to deliver against KPIs such as sales, stock availability and customer satisfaction.

Responsibilities

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes while delivering great shop keeping and customer service.
• Ensure every customer gets the food they want when they shop with us to be the first choice for food.
• People management including performance, disciplinary handling and scheduling/pay accuracy.
• When needed, assume overall responsibility for running the store and guiding colleagues to deliver for the customer.

Skills

Leadership

Team management

Customer service

KPI delivery

Problem solving

Job description

Sainsbury's in the United Kingdom is seeking a Food Manager to lead in-store operations, role- model high standards, coach teams, ensure compliant processes, and deliver outstanding customer service while maintaining store standards.

You will manage performance, scheduling, and pay, stepping in to run the store when needed, and drive KPI results across sales, stock availability and customer satisfaction to create a first‑choice shopping experience.