Store Floor Leader: Elevate Service & Sales

Weekday; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Staff discount

HIP program

Job summary

Weekday in the Regent Street store is seeking a Floor Manager to lead a passionate team and deliver exceptional customer experiences. You will set the tone for a welcoming, inspiring shopping environment while driving results through service excellence and strong store operations.

You will coach Sales Advisors, analyse sales data, support recruitment and onboarding, and act as a brand ambassador on the shop floor, stepping in as Store leadership when required.

Qualifications

• Customer-focused with passion for service.
• Strong product knowledge and styling advice.
• Willing to learn and accept feedback.
• Excellent communication and empathy.
• Proven ability to lead teams in fast-paced retail.
• Analytical understanding of KPIs.
• Adaptable to changes, stock updates, and shifts.
• Maintain brand presentation and store operations.
• Flexible hours including evenings, weekends, holidays.
• English language skills.

Responsibilities

• Deliver a high level of customer service through expert styling advice and store presentation.
• Analyse sales data and collaborate with Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to achieve service and presentation standards.
• Support recruitment and onboarding for new team members.
• Identify and nurture future talent and development plans for the team.
• Oversee daily store operations ensuring efficiency and brand alignment.
• Act as a brand ambassador delivering the best customer experience.
• Step into Store leadership when required to ensure continuity.

Skills

Customer service

Team leadership

Communication

Analytical thinking

Adaptability

Operational excellence

Coaching & development

Product knowledge

Flexible hours

English language

Job description

Weekday in the Regent Street store is seeking a Floor Manager to lead a passionate team and deliver exceptional customer experiences. You will set the tone for a welcoming, inspiring shopping environment while driving results through service excellence and strong store operations.

You will coach Sales Advisors, analyse sales data, support recruitment and onboarding, and act as a brand ambassador on the shop floor, stepping in as Store leadership when required.