Senior Floor Manager

JD Sports; Livingston; On-site; GBP 30,000 - 42,000; Full time

Job summary

Naylor's Equestrian Llp in Livingston, United Kingdom, is seeking a Senior Floor Manager to support store performance and deliver exceptional customer experiences. You will work with the Store Manager and leadership team to uphold premium standards, drive sales, and lead colleagues on the shop floor.

This role requires strong leadership, commercial awareness, and a hands-on approach to coaching, merchandising, cash processes and daily operations, ensuring a high-performing, customer-focused team

Qualifications

• Supervisory or management experience in fast-paced retail or customer-facing environments.
• Strong leadership with coaching and development experience.
• Excellent communication and customer-resolution skills.
• Solid commercial awareness and understanding of store operations.
• Attention to detail and ability to uphold premium standards in flagship settings.

Responsibilities

• Lead the shop floor to deliver exceptional customer service, ensuring premium experiences.
• Drive commercial performance through merchandising, stock management and team motivation.
• Own store KPIs and monitor progress to achieve strong results.
• Support day-to-day operations including opening/closing routines, cash processes, audits, stock accuracy and cost control.
• Recruit, train, coach, and develop colleagues to build a high-performing, customer-focused team.

Skills

Leadership

Coaching

Communication

Commercial awareness

Attention to detail

Job description

Role Overview

As a Senior Floor Manager, you play a key role in supporting store performance and delivering exceptional customer experiences. Working closely with the Store Manager and wider leadership team, you will help maintain high operational standards, support colleague development and contribute to achieving key commercial objectives.

You will play an active role in leading and supporting colleagues, ensuring customer-facing areas of the store operate effectively and that customers receive consistently high levels of service. This role requires effective leadership, strong commercial awareness and a commitment to helping colleagues perform at their best.

Key Responsibilities

• Lead the shop floor to deliver exceptional customer service standards, always ensuring a premium customer experience.
• Drive strong commercial performance through effective merchandising, stock management, and team motivation.
• Take ownership of the store’s key performance indicators, ensuring consistent progress and strong overall results.
• Support smooth day-to-day operations, including opening and closing routines, cash processes, audit compliance, stock accuracy, and cost control.
• Recruit, train, coach, and develop colleagues, building a high-performing, engaged, and customer-focused team.

Skills & Experience Required

• Supervisory or management experience within a fast-paced, high-volume retail or customer-facing environment.
• Strong leadership skills with experience supporting, coaching and developing colleagues.
• Excellent communication and customer-resolution skills, ability to handle complex situations.
• Solid commercial awareness with understanding of store operations and performance drivers.
• Strong attention to detail and the ability to uphold premium standards in a flagship setting.

Desirable Attributes

• Passionate about retail, brands, trends, and delivering a outstanding customer experience.
• Experience in visual merchandising or premium product presentation.
• Positive and proactive leader who enjoys supporting colleagues in a busy retail environment.
• Adaptable leader who can effectively manage changing priorities in a busy retail environment.
• Proactive problem solver who takes initiative and drives continuous improvement.
• Builds strong working relationships, contributing to a positive and inclusive store culture.