Store Floor Associate - Customer Experience & Merchandising

JD GROUP; Newcastle upon Tyne; On-site; GBP 12,000 - 17,000; Full time

Job summary

JD Group in Newcastle upon Tyne is seeking a Store Colleague to help deliver outstanding customer experiences on the shop floor. You will greet customers, keep displays sharp, replenish stock and work with the team to meet sales objectives while maintaining the high standards the company is known for.

You will thrive in a fast-paced retail environment, learn new skills, and contribute to smooth daily store operations while delivering friendly and proactive service to every customer.

Qualifications

• Ability to adapt communication style to different people
• Ability to engage positively with customers and colleagues
• Good organisational skills and the ability to manage tasks effectively
• Ability to work collaboratively
• Willingness to learn new skills and follow company processes and procedures

Responsibilities

• Greet customers and provide a positive, welcoming experience
• Identify customer needs, recommend products and promote complementary items
• Maintain high standards of customer service
• Keep shop floor presentation clean, organised and well stocked
• Replenish stock and ensure products are displayed according to standards
• Process transactions, handle cash and deliveries as required
• Use in-store systems to support customer enquiries and daily store ops
• Follow health and safety policies and collaborate with colleagues

Skills

Adaptable communication

Customer engagement

Organisational skills

Team collaboration

Willingness to learn

Job description

JD Group in Newcastle upon Tyne is seeking a Store Colleague to help deliver outstanding customer experiences on the shop floor. You will greet customers, keep displays sharp, replenish stock and work with the team to meet sales objectives while maintaining the high standards the company is known for.

You will thrive in a fast-paced retail environment, learn new skills, and contribute to smooth daily store operations while delivering friendly and proactive service to every customer.