Store Experience Specialist: Customer & Sales

JD GROUP; Eastbourne; On-site; GBP 12,000 - 17,000; Full time

Job summary

JD GROUP in the United Kingdom is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor, greet shoppers confidently, keep displays sharp, replenish stock and maintain high service standards.

You will work with colleagues to support daily store operations, process transactions, handle stock, and follow company health and safety procedures while developing product knowledge and sales skills.

Qualifications

• Ability to adapt communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.
• A genuine passion for brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self-motivation, with a commitment to personal development and continuous improvement.

Responsibilities

• Greet customers confidently and provide product information.
• Identify customer needs and promote suitable products.
• Maintain high standards of customer service.
• Keep shop floor displays clean, organized and well presented.
• Replenish stock and ensure products are visible.
• Process transactions and handle cash.
• Assist with deliveries and stock movements.
• Use in-store systems to support inquiries and operations.
• Follow health and safety policies and cooperate with colleagues.

Skills

Customer engagement

Teamwork

Organisational skills

Communication

Learning mindset

Job description

JD GROUP in the United Kingdom is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor, greet shoppers confidently, keep displays sharp, replenish stock and maintain high service standards.

You will work with colleagues to support daily store operations, process transactions, handle stock, and follow company health and safety procedures while developing product knowledge and sales skills.