Store Coach & Ops Leader (West Midlands)

Dunelm; Larkhill; Híbrido; GBP 30.000 - 40.000; Jornada completa

Descripción de la vacante

Dunelm in the West Midlands is seeking a Store Coach Designate to drive store performance and create brilliant customer experiences. This hands-on role combines strong operations with a people-first approach, helping colleagues deliver exceptional service every day.

You’ll work with store teams to grow local customer footprints, champion our Customer First mindset, and ensure standards, quality, and safety are kept to the highest level.

Formación

• Strong operational mindset with hands-on approach.
• Passion for creating brilliant customer experiences.
• Ability to coach and lead multi-functional teams.
• Commitment to safety, standards and store compliance.

Responsabilidades

• Customer Acquisition: be the friendly face behind growing local presence and attracting customers.
• Customer Obsession: coach hosts to deliver seamless, multi-channel shopping and champion the Customer First mindset.
• Trading Mindset: spot opportunities, act quickly, keep the store looking its best and support campaigns.
• Process & Compliance: own health & safety, audit standards, and stock controls for a well-run store.
• Empower the Team: inspire leadership to think like owners and help the team grow.

Conocimientos

Natural leadership

Customer focus

Coaching

Commercial mindset

Process oriented

Community engagement

Culture add

Descripción del empleo

Dunelm in the West Midlands is seeking a Store Coach Designate to drive store performance and create brilliant customer experiences. This hands-on role combines strong operations with a people-first approach, helping colleagues deliver exceptional service every day.

You’ll work with store teams to grow local customer footprints, champion our Customer First mindset, and ensure standards, quality, and safety are kept to the highest level.