Store Coach Designate: Lead People & Customer Experience

Dunelm; Farnborough; On-site; GBP 26,000 - 32,000; Full time

Job summary

Dunelm is seeking a Store Coach Designate to cover stores around Hampshire and Berkshire. This hands-on role focuses on delivering brilliant customer experiences, coaching teams, and driving operational excellence across our network.

You’ll work closely with your Deputy Manager and Leaders to execute campaigns, maintain high standards, and ensure every store feels welcoming and well run.

Qualifications

• Natural leader who inspires and develops others.
• Customer-obsessed with a passion for personal service.
• Experienced coach who leads by example.
• Commercially curious with a focus on opportunities.
• Organised, detail-focused, process-savvy.
• Community-minded with local connections.
• Culturally inclusive, eager to build a diverse team.

Responsibilities

• Grow local presence and attract new customers.
• Coach hosts to deliver seamless multi-channel service.
• Collaborate with Deputy Manager to keep standards high.
• Own compliance and safety in-store operations.
• Inspire and develop the team with succession planning.

Skills

Leadership

Coaching

Customer obsession

Commercially curious

Process-savvy

Community-minded

Culture ad

Job description

Dunelm is seeking a Store Coach Designate to cover stores around Hampshire and Berkshire. This hands-on role focuses on delivering brilliant customer experiences, coaching teams, and driving operational excellence across our network.

You’ll work closely with your Deputy Manager and Leaders to execute campaigns, maintain high standards, and ensure every store feels welcoming and well run.