Store Experience Lead

The Foschini Group / TFG London; City of Edinburgh; Hybrid; GBP 15,000 - 21,000; Part time

Job summary

TFG London, headquartered in London, is seeking a Supervisors for John Lewis Edinburgh to contribute to a welcoming, high-quality shopping experience. You will champion daily store operations and support the management team to drive commercial results while maintaining smooth shop-floor processes.

The role focuses on greeting and assisting customers, modeling exemplary service, and mentoring Style Advisors. 24 hours per week with permanent employment and competitive benefits are on offer.

Qualifications

• Engaging with excellent communication skills and flourish in a customer-facing environment.
• Focus and pride in the work you do with our customers.
• Able to demonstrate your ability to build relationships with customers, recognise their needs and provide the complete outfit they are looking for.
• Ideally experienced in a customer facing environment.

Responsibilities

• Greet, assist, and lead by example on the shop floor, connecting with customers, sharing your passion for style and delivering great service
• Maintain a commercial approach to the role and operations, handling transactions accurately and assisting with stock control processes
• Use your experience to support our Style Advisors as they grow their own knowledge and experience
• Assist in all tasks to ensure the smooth of the store

Skills

Excellent communication

Customer service

Relationship building

Team leadership

Job description

TFG London, headquartered in London, is seeking a Supervisors for John Lewis Edinburgh to contribute to a welcoming, high-quality shopping experience. You will champion daily store operations and support the management team to drive commercial results while maintaining smooth shop-floor processes.

The role focuses on greeting and assisting customers, modeling exemplary service, and mentoring Style Advisors. 24 hours per week with permanent employment and competitive benefits are on offer.