Store Supervisor — Lead Customer Experience (London)

EASTPAK; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Staff discount

Job summary

Eastpak on Carnaby Street in London is seeking a Store Supervisor to lead front-line customer experience and drive service and sales. You will support store management, coach the sales team, and uphold visual merchandising standards while ensuring smooth daily operations.

The role requires flexibility for weekends and holidays, with a preference for fashion or lifestyle retail experience and strong English communication.

Qualifications

• Experience in retail or fashion or lifestyle environment.
• Excellent written and verbal English communication.

Responsibilities

• Assist Store Manager and supervise sales associates.
• Drive sales and customer service to deliver a high-quality in-store experience.
• Ensure store looks great and adheres to brand visual merchandising guidelines.
• Maintain operational policies and procedures.
• Monitor KPIs and contribute to achieving them.

Skills

People skills

Customer service

Sales focus

Leadership

English communication

MS Office

POS systems

Tools

MS Office

POS systems

Job description

Eastpak on Carnaby Street in London is seeking a Store Supervisor to lead front-line customer experience and drive service and sales. You will support store management, coach the sales team, and uphold visual merchandising standards while ensuring smooth daily operations.

The role requires flexibility for weekends and holidays, with a preference for fashion or lifestyle retail experience and strong English communication.