Store Experience Associate

JD GROUP; Edgware; On-site; GBP 12,000 - 15,000; Full time

Job summary

JD GROUP Store in Edgware is seeking a Store Colleague to deliver a welcoming customer experience, assist with product information, and maintain high store standards. You will greet customers, replenish stock, and support daily operations in a fast-paced retail environment.

The role emphasizes teamwork, a proactive attitude, and a passion for helping customers find the right products while upholding the brand's high presentation standards.

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Identify customer needs, recommend suitable products, and promote complementary items to hit team sales objectives.
• Maintain high standards of customer service.
• Keep shop floor presentation sharp, ensuring fixtures and stock areas are clean and well maintained.
• Replenish stock and ensure products are available and correctly displayed per company standards.
• Process transactions, handle cash, manage stock, and prepare deliveries as needed.
• Use in-store systems to support customer inquiries and daily operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Collaborate with colleagues to support smooth day-to-day store running.
• Support additional duties as reasonably required.

Skills

Adaptability

Customer engagement

Organization

Team collaboration

Willingness to learn

Job description

JD GROUP Store in Edgware is seeking a Store Colleague to deliver a welcoming customer experience, assist with product information, and maintain high store standards. You will greet customers, replenish stock, and support daily operations in a fast-paced retail environment.

The role emphasizes teamwork, a proactive attitude, and a passion for helping customers find the right products while upholding the brand's high presentation standards.