Customer Manager

Asda Stores Ltd; West Bridgford; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Colleague discount

Discretionary bonus

Electric car scheme

Eye tests

Pension

Wellbeing services

Inclusion networks

Parental leave

Recognition programme

Job summary

Asda Stores Ltd in West Bridgford is seeking a Customer Manager to be the store's main ambassador, driving the customer experience across service, back office, security and cleaning teams.

You will lead by example on the shop floor, develop your team, tackle price discrepancies, and implement actions based on customer feedback to deliver legendary service that makes shopping with Asda a standout experience for every customer.

Qualifications

• Experience as Team Leader, Supervisor or Manager in a retail environment.
• Operational knowledge of retail environment and customer service.
• Experience developing teams and managing change through leadership.

Responsibilities

• Lead with impact on the shopfloor, coaching the team and improving routines and processes.
• Drive great availability standards, accuracy and KRAs through daily routines.
• Engage with customers, respond to feedback and implement action plans.
• Ensure service across departments, from entry to checkout, with heart and pride.

Skills

Retail leadership

Customer service

Communication

Team development

Shift flexibility

Change management

Job description

Job Title

Customer Manager

Location

West Bridgford

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Management

Closing Date

28 October 2026

At Asda, we want you to as a Customer Manager, you’ll be the main ambassador for bringing the “Asdaness” in every colleague and lead the store’s service making sure we delight our customers from the car park to the checkout by ensuring however our customers choose to shop, they are having the very best experience through our Service, Back Office, Security and Cleaning Teams.

You will be the eyes and ears of our customers, act on feedback and hold regular customer listening groups whilst liaising with external partners to ensure they’re also meeting standards and expectations.

What qualities you’ll need:

• Drive strategy into action: Constant presence on the shopfloor walking through the eyes of the customers and validating the value message by ensuring our customer path is the best in town whilst delivering great availability standards, key metrics and KRAs through routine and processes.
• Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride to make our service legendary.
• Results-focused: Challenging the teams to price discrepancies are always investigated and resolved at pace. Passion about CSI and react to customer feedback to create and execute effective action plans.
• Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What you’ll bring:

• Experience as Team Leader, Supervisor or Manager in a retail environment.
• Operational knowledge on retail environment and customer service.
• Experience developing teams and managing change through leadership and building resilience.
• Strong customer service focus and positive mindset
• Excellent communication skills.
• Flexibility to work a range of shifts, including weekends and evenings.

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas