Customer Manager

Asda; Dunfermline; Presencial; GBP 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Colleague discount

Discretionary bonus scheme

Electric car scheme

Eye test for you and nominee

Pension

Wellbeing resources

Inclusion networks

Parental leave benefits

Resumo da oferta

Asda in Dunfermline seeks a Customer Manager to champion the store’s customer experience, guiding Service, Back Office, Security and Cleaning teams to delight customers from car park to checkout. You will act on feedback, liaise with partners, and lead engagements like listening groups to maintain high standards.

Ideal candidates bring prior Team Leader/Manager experience in retail, strong communication, and a hands-on approach to drive the customer journey with pride and resilience.

Qualificações

• Drive strategy into action with a constant shopfloor presence and focus on customer pathway
• Lead and coach teams to improve processes and customer experience with a proud service culture
• Stay results-focused by resolving pricing discrepancies quickly and acting on customer feedback
• Develop talent through empathy, resilience, ownership, and a supportive team environment

Responsabilidades

• Be the eyes and ears of customers; act on feedback and run customer listening groups with external partners
• Lead store service, back office, security and cleaning teams to deliver best-in-town customer experience
• Drive availability, key metrics and KRAs through consistent routines and processes
• Coach teams to price accurately, resolve issues swiftly and maintain high customer satisfaction

Conhecimentos

Strategy execution

Team leadership

Customer service

Communication

Flexibility

Descrição da oferta de emprego

Job Title

Customer Manager

Location

Dunfermline

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Management

Closing Date

8 November 2026

At Asda, we want you to find your everything as a Customer Manager, you’ll be the main ambassador for bringing the “Asdaness” in every colleague and lead the store’s service making sure we delight our customers from the car park to the checkout by ensuring however our customers choose to shop, they are having the very best experience through our Service, Back Office, Security and Cleaning Teams.

You will be the eyes and ears of our customers, act on feedback and hold regular customer listening groups whilst liaising with external partners to ensure they’re also meeting standards and expectations.

What qualities you’ll need:

• Drive strategy into action: Constant presence on the shopfloor walking through the eyes of the customers and validating the value message by ensuring our customer path is the best in town whilst delivering great availability standards, key metrics and KRAs through routine and processes.
• Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride to make our service legendary.
• Results-focused: Challenging the teams to price discrepancies are always investigated and resolved at pace. Passion about CSI and react to customer feedback to create and execute effective action plans.
• Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What you’ll bring:

• Experience as Team Leader, Supervisor or Manager in a retail environment.
• Operational knowledge on retail environment and customer service.
• Experience developing teams and managing change through leadership and building resilience.
• Strong customer service focus and positive mindset
• Excellent communication skills.
• Flexibility to work a range of shifts, including weekends and evenings.

Are you ready to take the next step and be the guiding force behind one of our

Superstores/centres?

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas