Store Colleague

Naylor's Equestrian Llp; Carlisle; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for an enthusiastic Sales Assistant to enhance the shopping experience for customers. This role offers ample opportunities for career development and progression, making it an ideal fit for motivated individuals. You will be responsible for delivering exceptional customer service, driving sales, and maintaining high merchandising standards. Join a dynamic team where your contributions will directly impact store success and customer satisfaction. If you thrive in a fast-paced retail environment and are eager to learn and grow, this is the perfect opportunity for you.

Benefits

25% Company Discount

Exclusive Retail Deals

Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Volunteer Opportunities

Incremental Holiday Allowance

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Confident interpersonal and communication skills.

Responsibilities

• Provide exceptional customer service and greet customers warmly.
• Drive and exceed sales targets using in-store devices.

Skills

Customer Service

Sales Techniques

Interpersonal Skills

Flexibility

Job description

Role overview:

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With ample opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximize sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries professionally.
• Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An ability to view challenges as opportunities for development and learning.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

We appreciate our employees' efforts and offer some amazing benefits:

• Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice via TELUS Health.
• Health cash plans.
• Internal development courses to support personal and professional growth.
• Access to apprenticeships & accredited qualifications—earn while you learn and gain nationally recognized qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Access to colleague networks to share experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.
• Incremental holiday allowance.