Store Colleague - Tills

TN United Kingdom; Gateshead; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is on the lookout for an enthusiastic Sales Assistant to enhance the shopping experience for its customers. This role offers a dynamic environment where you can thrive on challenges and develop your career. You will engage with customers, drive sales, and maintain store standards, all while enjoying a range of benefits including discounts and professional development opportunities. If you are passionate about retail and eager to make an impact, this is the perfect opportunity for you!

Benefits

25% Company Discount

Access to TELUS Health Benefits

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Access to Apprenticeships

Colleague Networks

Volunteering Opportunities

Qualifications

• Positive attitude in a fast-paced retail environment.
• Ability to learn new skills and develop professionally.

Responsibilities

• Provide exceptional customer service and maintain high store standards.
• Drive sales targets and upsell products effectively.
• Process transactions accurately and resolve customer queries.

Skills

Customer Service

Sales Techniques

Interpersonal Skills

Flexibility

Education

High School Diploma

Job description

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximise sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries in a professional manner.
• Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An ability to enthusiastically look at challenges as opportunities to develop yourself and your career, and to learn new skills.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice through our benefits platform (TELUS Health).
• Health cash plans.
• Wide range of internal development courses to support personal and professional growth.
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognized qualifications (England Only).
• Discounted Gym memberships at JD Gyms.
• Access to colleague networks to share experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to help influence positive change.